JOHN PAUL R

To secure a challenging position in a reputable organization to expand my learning knowledge, skills and seeking an entry-level position to begin my career in a high-level professional environment Flexible Network Engineer with exceptional insight when troubleshooting routers, switches and firewalls. A motivated employee with expertise supporting the choice and purchase of hardware and software components.

• Crestron Certified DigitalMedia 4K Engineer
• CCNA 200-301 Network Fundamentals
• CCNA - Cradlepoint Certified Network Assosiate
• CCNP
• Avixa AV Technologist Certified
• Extron AV Associate
• InfiniBand Essentials from NVDIA
• Quantum-Safe Encryption Essentials
• Fortinet Certified Fundamentals Cybersecurity
• Avixa AV Technologist Certified
• Service Now IT Leadership Professional Certificate
• Master Course in Cloud Security 3.0
• Innovating with Google Cloud Artificial Intelligence

• Strengthen workplace technology including audio visual, meeting rooms, unified communication and digital signage to deliver Enhanced meeting room experiences
• Optimized digital signage for improved communication
• Client endpoints Monitoring
• On-Boarding new clients
• Troubleshooting the devices
• Addressing new tickets and dropping email to client that device is offline
• Escalating tickets for Tier-2 for bad quality calls
• Scheduling maintenance as per the update and working on that tickets and resolving
• Knowledge transfer for the new folks about process and tools
• Remote Diagnosis & Resolution
• Real-time monitoring of IoT devices
• Proactive Alerts & Monitoring
• Advanced Analytics & Custom Reports
• Documenting all actions taken on tickets in connectwise, troubleshooting with the client tools like WebEx, Control HUB, Pulse, Utology, Vyopta, Zoom etc and provide resolutions within the ticket by maintaining the accurate and detailed records for future reference
• Monitoring the status and performance of touchpanel monitors, camera codec devices, and related AV equipment connecting to client jump server and confirm by pinging the IP address of the endpoint which were reported offline to verify that the endpoint is unreachable or the status
• Managing bad quality calls from Vyopta tool to track call quality, jitter, latency, channel bitrate, packetloss, resolution , network performance, audio video and device status
• Handling multiple clients with dedicated teams channel for illumina and other point of contact with the Escalation Matrix in the Planning Checklist

• English
• Kannada
• Tamil

6 months of Internship in Century Bond Pvt Ltd, INDIAN VIRTUAL ACADEMY Cultural leader, ST PATRICKS PRE-UNIVERSITY COLLEGE

• Executive Diploma in Technology Management from MTF Institute of management

Myself John Paul R hereby declare that the above-mentioned information provided herein is true to the best of my knowledge.