J. Sathruganan
Bengaluru
Summary
IAM & Microsoft 365 Administrator with 4+ years of experience managing enterprise identity, access control, and cloud-based environments. Proven track record of handling 300+ service requests monthly with 98% SLA compliance while improving first-contact resolution rates by 30%. Skilled in Microsoft Entra ID (Azure AD), Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), Conditional Access Policies, and Joiner-Mover-Leaver (JML) lifecycle processes. Experienced in implementing Zero Trust principles and Identity Lifecycle Management across global IT operations supporting EMEA, APAC, and LATAM regions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IAM & Microsoft 365 Administrator
HCLTech - dsm-firmenich
03.2022 - Current
- Administered Microsoft Entra ID (Azure AD) environments, enforcing Zero Trust Architecture, Conditional Access Policies, and Least Privilege principles across enterprise user populations.
- Managed end-to-end Identity Lifecycle Management including Joiner-Mover-Leaver (JML) processes - onboarding, offboarding, access modifications, and role assignments - across 300+ monthly service requests with 98% SLA compliance.
- Configured and maintained Role-Based Access Control (RBAC) and conducted periodic Access Reviews to ensure compliance with security policies and audit requirements.
- Resolved Single Sign-On (SSO), SAML, and OAuth 2.0 authentication issues, reducing user-reported login failures and improving application access reliability.
- Managed Multi-Factor Authentication (MFA) configurations and Privileged Access Management (PAM) requests, strengthening enterprise security posture.
- Collaborated with global teams across EMEA, APAC, and LATAM to resolve identity and application access issues, improving first-contact resolution rate by 30% through root cause analysis.
- Administered Exchange Online mailboxes, Microsoft 365 Admin Center, and Intune/Endpoint Manager to support secure and compliant endpoint access.
- Provided L2 support for enterprise users across applications, systems, and networking environments.
- Resolved 300+ user queries monthly, ensuring timely resolution and escalation when required.
- Reduced downtime by 20% through proactive monitoring and issue identification.
- IAM & Microsoft 365 Administrator with 4+ years of experience managing enterprise identity, access control, and cloud-based environments.
- Proven track record of handling 300+ service requests monthly with 98% SLA compliance while improving first-contact resolution rates by 30%.
- Skilled in Microsoft Entra ID (Azure AD), Role-Based Access Control (RBAC), Multi-Factor Authentication (MFA), Conditional Access Policies, and Joiner-Mover-Leaver (JML) lifecycle processes.
- Experienced in implementing Zero Trust principles and Identity Lifecycle Management across global IT operations supporting EMEA, APAC, and LATAM regions.
Remote Desktop Support Engineer L2
HCLTech
Bengaluru, Karnataka
03.2021 - 03.2022
- Diagnosed and resolved hardware, software, and network connectivity problems efficiently.
- Delivered remote support using desktop-sharing software to assist off-site users.
- Installed, configured, and updated software applications to maintain system efficiency.
- Documented IT support incidents and solutions in detail for future reference.
- Updated software for new functionality and improved security.
Education
Bachelor of Computer Applications (BCA) - Cyber Security
Amity University
Noida01.2025
12th - CBSE
Sri Chaitanya PU College
Bengaluru01.2020
Skills
- Microsoft Entra ID (Azure AD)
- Active Directory
- Azure AD Connect
- Role-Based Access Control (RBAC)
- Privileged Access Management (PAM)
- Identity Lifecycle Management (Joiner-Mover-Leaver - JML)
- Access Reviews
- Least Privilege Access
- Zero Trust Architecture
- Exchange Online
- Microsoft 365 Admin Center
- Microsoft Intune (Endpoint Manager)
- ServiceNow
- BMC Remedy
- ITIL Incident Management
- ITIL Change Management
- ITIL Access Management
Certification
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Information Protection Administrator (SC-400)
- Microsoft Certified: Azure Fundamentals (AZ-900)
Websites, Portfolios and Profiles
linkedin.com/in/jsathruganan8545b2300
Languages
English
Advanced
C1
Kannada
Advanced
C1
Telugu
Advanced
C1
Tamil
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
IAM & Microsoft 365 Administrator
HCLTech - dsm-firmenich
03.2022 - Current
Remote Desktop Support Engineer L2
HCLTech
03.2021 - 03.2022
Bachelor of Computer Applications (BCA) - Cyber Security
Amity University
12th - CBSE
Sri Chaitanya PU College