Power BI, SQL, Azure
Pavan Ravi
Gudivada,AP
Summary
IT professional with 3 years of experience in Service Desk support and Identity & Access Management (IAM). Experienced in Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365 administration, and enterprise IT support environments. Skilled in user provisioning, RBAC, MFA configuration, troubleshooting, and incident management. Certified in Microsoft Azure Administrator (AZ-900) and Microsoft Power Platform Functional Consultant (PL-200).
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
IAM Analyst
HCLTech (BCBSRI Project)
11.2024 - Current
- Manage user identities and access using Microsoft Entra ID (Azure AD)
- Perform user provisioning and de-provisioning for enterprise applications
- Configure Role Based Access Control (RBAC) and manage access permissions
- Support Multi-Factor Authentication (MFA) configuration and troubleshooting
- Handle onboarding and termination of users across enterprise systems
- Perform access reviews and compliance checks
- Troubleshoot authentication and login related issues
- Collaborate with security and infrastructure teams to maintain secure identity management
Service Desk Analyst
HCLTech
11.2022 - 10.2024
- Provided Level 1 & L2 IT support through calls, chat, and email
- Resolved technical issues related to Windows OS, Active Directory, and Office 365
- Handled password resets, account unlocks, and access requests
- Logged and tracked incidents using ServiceNow ticketing system
- Assisted with new user onboarding and system access configuration
- Maintained SLA compliance and ensured high customer satisfaction
Education
SSC - 10th
Narayana
Gudivada03-2016
B.Tech - Computer Science And Engineering
Vel Tech Rangarajan Dr.Sagunthala R&D Institute of Science and Technology
Chennai05-2022
12th - undefined
MPC Narayana Junior College
Gudivada03-2018
Skills
Microsoft Entra ID (Azure AD)
Identity & Access Management (IAM)
Active Directory Administration
Role Based Access Control (RBAC)
Multi-Factor Authentication (MFA)
Microsoft Azure
Microsoft 365 Administration
ServiceNow
Incident & Request Management
Windows OS Troubleshooting
Software
Certification
Microsoft Certified: Azure Administrator Associate (AZ-900)
Timeline
IAM Analyst
HCLTech (BCBSRI Project)
11.2024 - Current
Service Desk Analyst
HCLTech
11.2022 - 10.2024
B.Tech - Computer Science And Engineering
Vel Tech Rangarajan Dr.Sagunthala R&D Institute of Science and Technology
12th - undefined
MPC Narayana Junior College
SSC - 10th
Narayana