Jubin Navaneeth P R
Malappuram
Summary
Accomplished Senior Engineer with a proven track record at Kaseya, specializing in VMware vCenter administration and critical thinking. Excelled in enhancing system reliability and efficiency, notably through advanced backup technologies and disaster recovery solutions. Demonstrated exceptional problem-solving abilities, significantly improving customer satisfaction and operational outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Engineer
Kaseya
Bengaluru
09.2024 - Current
- Serving as the primary owner for all endpoint issues and alerts that are triggered from managed machines, or internal servers.
- Performing alert verification, troubleshooting, system management, and closing tickets in line with defined processes.
- Updating the internal knowledge base with new support solutions as necessary.
- Completing tasks assigned by Tech Leads or Managers that pertain to customer-facing issues.
- Handling multiple tickets/tasks across server, desktop, and application issues, and resolving them based on their priority.
- Prioritizing and escalating issues based on the impact on the customer.
- Following Standard Operating Procedures (SOPs) and escalation instructions while assisting multiple customers and environments.
- Technical proficiency in network IT and remote Windows system infrastructure.
- Ability to comply with ITIL processes and Service Level Agreements (SLAs).
- Maintaining comprehensive cases and Root Cause Analysis (RCA) documentation.
Support Engineer
BIOSME (India) Pvt Ltd
Bengaluru
12.2021 - 09.2024
- Supporting 350+ customers on back-end networking support in private, public, and hybrid cloud.
- Migration of operating systems/servers.
- Disk expansions, additions, and adding other hardware to the virtual machine.
- Apply patches, update, and upgrade the servers.
- Experience in developing support procedures and service standards to meet business requirements and end-user needs.
- Excellent communication skills: consistently solve problems, and rarely escalate issues.
- Used different administration and support tools (Veeam Backup and SolarWinds Backup) to perform regular backups and restorations of virtual machines.
- Managing and monitoring Zerto Disaster Recovery and Backups for Middle East clients.
- Acting as a liaison single POC of BIOSME customer
- Ability to adapt to the various new upgrades and products.
- Proactive support using monitoring tools like SolarWinds, Event Viewer, and vCenter performance monitoring.
- Taking ownership of L1/L2 IT requests for client infrastructure and resolving them.
- Escalating them to the relevant team in a timely manner whenever required.
System Administrator - L1 Support
Expert Callers Solutions Private Limited (ECPL)
Bengaluru
10.2020 - 12.2021
- Administration of Domain controller on Windows Server 2012 R2
- Administration of Additional Domain controller on Windows Server 2012 R2
- Administration and configuration of DNS, DHCP, File and Storage on Windows Server 2012 R2
- Implementing User rights and PC Configuration using Group Policy
- Administration and monitoring Hyper-V, Virtual machines on Windows Server 2012 R2
- Configuration of Wi-Fi Service using TPLink Device
- Maintaining all server details and inventory details
- Maintains all network devices with proper tagging
System Administrator
Central Data Systems Pvt Ltd
Bengaluru
10.2017 - 09.2019
- A confident and reliable IT support engineer with 5+ years of experience in resolving Manage and Monitor All Installed Systems and Infrastructure
- Install, Configure, Test and Maintain Operating System, Application Software and System Management Tools
- Verify That Peripherals Are Working Properly Maintain Security, Backup, and Redundancy Strategies
- Create New Users, Resetting User Passwords and Lock/Unlock User Accounts
- Installation of Operating System like Windows 7, 8, 10
- Trouble shooting of desktop related Problems
- Configure Network Printers
- Giving support on hardware and software related complaints
- Responsible for maintaining the Desktops
- Support for the application packages Like MS office etc
- Day to day activities like backup & Restore, Antivirus update
- Coordination with the Network provider in case of Network Problem
- Monitored and Controlled stock component, and place order for the required hardware components
- Email Setup and Data back-up Transfer
- Responsible for maintaining all asset in IT asset portal
- Configuring and Troubleshooting Mail Client like MS Outlook Working in Desktop support (Level 1), attending to user problems and troubleshooting through Remote Tools like Team Viewer, Any desk and RDC
- Solving any problem related LAN and Internet
Education
Bachelor of Computer Application - Computer and Information Sciences
University of Calicut
Malappuram03.2017
Some College (No Degree) - Devops And Cloud Computing
Scaler
Skills
- VMware vCenter administration
- Windows Server Administration: Windows Server 2022, Windows Server 2019, and Windows Server 2016
- Backup Technologies: Veeam Backup, SolarWinds Backup, and Veritas NetBackup
- Disaster Recovery: Zerto, Carbonite Replication, vSphere Replication
- Ticketing Tool: ServiceNow, Autotask PSA
- RMM: Datto, N-able
- Critical thinking
- Others: Active Directory, DNS Server, DHCP Server, Linux OS
- Script: PowerShell, Python
Disclaimer
I hereby declare that all the information furnished above is true to the best of my Knowledge.
Certification
- Kaseya Certified Technician in Autotask PSA
- Kaseya Certified Technician in RMM
- Zerto : Professional Enterprise Engineer
- Microsoft Certified Solutions Associate
Timeline
Senior Engineer
Kaseya
09.2024 - Current
Support Engineer
BIOSME (India) Pvt Ltd
12.2021 - 09.2024
System Administrator - L1 Support
Expert Callers Solutions Private Limited (ECPL)
10.2020 - 12.2021
System Administrator
Central Data Systems Pvt Ltd
10.2017 - 09.2019
Bachelor of Computer Application - Computer and Information Sciences
University of Calicut
Some College (No Degree) - Devops And Cloud Computing
Scaler