JUDE ABRAHAM

To obtain a challenging position to utilize my talents, upgrade my knowledge through learning, and use my theoretical knowledge practically. To achieve success and to learn by passionately complying with teamwork and constructively assisting the excellence of the company and myself.

• Age: 34
• Caste: LCM
• Father's Name: Abraham
• Mother's Name: Hilda Abraham
• Date of Birth: 01/01/90
• Gender: Male
• Nationality: Indian
• Marital Status: Married
• Religion: Christian

• Interacting with customers to solve their technical problems
• Trained and supervised junior staff on customer service protocols, resulting in improved customer service standards
• Monitored customer service performance metrics and identified trends that allowed for proactive adjustments and improved customer experience
• Plans and evaluates department policies, processes, priorities, and performance goals.
• Maintains staff by recruiting, onboarding, training, assessing, and promoting employees.
• Ensures that their department is on track to meet performance goals and makes adjustments based on performance data as needed.
• Motivates direct reports by providing positive feedback and skill development.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
• Prepares reports for senior level management to help track their team’s progress.
• Ensures that staff have the resources they need to complete their work in an optimal manner.
• Acts as a liaison with senior level management and other department managers by developing productive, collaborative relationships and utilizing clear and effective communication.

Won a number of prizes in academics at the school level. Participated in several cultural activities and won prizes at the school and college levels.

I hereby declare that all the statements made above are true and correct to the best of my knowledge and belief regarding the correctness of the aforementioned particulars.

+919037602841

Certified Bodyshop Manager, Popular Motors Pvt Ltd - 2017 to 2023

• Achieved 100% by completing labor and component work with accuracy and efficiency.
• Documented and resolved customer issues, which led to maximum DPI Score
• Supervised a team of 40 staff members.