Judes Starvin J
Bangalore
Summary
ITIL Change Manager with over 15 years' experience overseeing IT infrastructure and business application change processes. Leads end-to-end change lifecycle, minimising operational risk and collaborating with cross-functional teams for production support. Implements ITIL best practices, enhances change documentation quality, and coaches teams on compliance. Utilises analytical skills to monitor change outcomes and drive continuous service improvements.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Service Management Lead
Accenture Solutions Private
Bengaluru
09.2024 - Current
- Lead the Change Management lifecycle across business-critical applications and infrastructure.
- Reduced change-related incidents by 95% through enhanced governance, and proactive risk management.
- Improved CAB turnaround time by 60% by standardizing pre-approval documentation templates.
- Conducted and chaired CAB meetings, ensuring changes included valid rollback/validation plans and aligned with business objectives.
- Own and enhance change risk assessment frameworks, standardizing risk criteria (Very High, High, Moderate, and Low).
- Collaborate with application owners, infra leads, and support teams to ensure smooth and safe implementations, with minimal client impact.
- Coach teams on change documentation, evidence quality, and compliance with ITIL standards.
- Monitored and analysed change outcomes to identify systemic gaps and initiated continuous improvement initiatives.
- Leverage ServiceNow for change tracking, reporting, and building customized dashboards.
- Built automated dashboards that increased change visibility for leadership teams.
- Supported production environments in a high-pressure banking environment, ensuring adherence to ITIL practices.
- Investigated and supported incidents linked to recent changes, working closely with resolver teams for quick resolutions.
- Facilitated post-implementation reviews to translate learnings into preventive actions.
Service Management Lead
Microland
Bangalore
04.2023 - 09.2024
Service Management
TATA consultancy services
Bangalore
12.2016 - 04.2023
Service Management
HCL Technologies
Bangalore
04.2015 - 10.2016
Application Support / Service Management
Cognizant Technology Solutions
Tamil Nadu
04.2010 - 04.2014
Education
MASTERS - ELECTRONICS AND COMMUNICATION
Sri Krishna arts and science college
Coimbatore01-2009
Skills
- ITIL change management
- ServiceNow ITSM
- ITIL Incident management
- ITIL Problem management
- Change assessment
- Implementation reviews
- Governance compliance
- Root cause analysis
- Data analysis
- Service improvement
- Stakeholder management
- Stakeholder engagement
- Communication and collaboration
Certification
ITIL V4 Foundation
Timeline
Service Management Lead
Accenture Solutions Private
09.2024 - Current
Service Management Lead
Microland
04.2023 - 09.2024
Service Management
TATA consultancy services
12.2016 - 04.2023
Service Management
HCL Technologies
04.2015 - 10.2016
Application Support / Service Management
Cognizant Technology Solutions
04.2010 - 04.2014
MASTERS - ELECTRONICS AND COMMUNICATION
Sri Krishna arts and science college