Judith Lobo
Mumbai
Summary
Experienced Training and Administrative Professional with over 10 years in enhancing team performance and developing employees. Specialises in adult learning, curriculum design, and cross-functional training. Led administrative operations and provided executive support, notably as Administrative Officer at Qatar Airways. Skilled in communication, leadership, and problem-solving within dynamic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Training Officer
Teleperformance
Mumbai
05.2023 - Current
- Onboard new hires by providing comprehensive process training to ensure they meet performance and quality standards.
- Maintained high training standards to ensure that trainees placed in business units were well-prepared to deliver high-quality work from their first day on the job.
- Managed and evaluated the effectiveness of training programs, focusing on individual employee growth.
- Monitored the performance of trainees after completing their training to assess progress and provide additional support as needed.
- Managed all exempt employee coaching training and performance improvement actions.
- Coordinate with operations teams to identify training needs and performance gaps.
- Conduct refresher trainings to improve existing employees’ knowledge and maintain process accuracy.
- Maintaining training records and documentation to ensure compliance and track progress.
- Collaborating with department heads and managers to align training with organizational goals.
- Oversaw the onboarding process for new employees and followed up with line supervisors to ensure a smooth transition.
- Airbnb
Senior Customer Service Associate - Voice
Teleperformance
Mumbai
05.2022 - 04.2023
- Handle complex customer inquiries and resolve escalated issues efficiently and professionally.
- Provide guidance and support to junior team members, acting as a mentor or point of contact for questions.
- Monitor service metrics to ensure service levels and customer satisfaction goals are met.
- Communicate clearly and empathetically with customers via phone, email, or chat.
- Assist in training and onboarding of new customer service team members.
- Stay up to date with product knowledge, company policies, and industry trends.
- Uphold company values and deliver a consistently high level of customer service.
- Airbnb
Centre Coordinator
Kidzee Preschool
Mumbai
02.2021 - 05.2022
- Oversee daily operations of the preschool to ensure a safe, nurturing, and educational environment.
- Manage and support staff, including teachers and assistants, through supervision, mentoring, and performance reviews.
- Develop and implement the curriculum in line with early childhood education standards and developmental goals.
- Ensure compliance with local regulations, health and safety standards, and licensing requirements.
- Communicate regularly with parents, providing updates on their child’s progress and addressing any concerns.
- Organize staff schedules, manage attendance, and ensure proper classroom coverage.
- Monitor and manage the center’s budget, supplies, and resources efficiently.
- Plan and coordinate events, such as parent-teacher meetings, celebrations, and educational outings.
- Foster a positive school culture, encouraging teamwork, inclusivity, and continuous improvement.
- Handle enrollment and admissions, including tours for prospective families and managing waitlists.
Pre-primary Coordinator/ Home Room Teacher – Preschool
Olive Trails
Mumbai
06.2017 - 12.2019
- Oversee curriculum planning and implementation for pre-primary classes, ensuring alignment with early childhood education standards.
- Support and mentor teachers in delivering engaging, age-appropriate lessons and activities.
- Monitor student development and ensure a nurturing, inclusive, and stimulating environment for young learners.
- Conduct regular classroom observations to maintain teaching quality and offer constructive feedback.
- Coordinate with parents through meetings, updates, and events to discuss student progress and address concerns.
- Organize training sessions and workshops for teaching staff to promote continuous professional development.
- Ensure health, safety, and hygiene standards are consistently followed in all classrooms and play areas.
- Manage pre-primary resources, including teaching materials, books, and supplies.
- Plan and coordinate school events, celebrations, and learning activities suited for the age group.
- Collaborate with school leadership to align pre-primary goals with the institution’s overall vision and standards.
- Ramamben Babubai Kanakia International School
Freelance Examination Invigilator
British Council
01.2016 - 10.2016
- Set up the examination venue according to the required guidelines and seating arrangements.
- Check and verify candidate identification to ensure only authorized individuals take the exam.
- Distribute exam materials, such as question papers and answer booklets, accurately and on time.
- Clearly communicate instructions to candidates before and during the examination.
- Supervise the exam room to ensure a quiet, fair, and secure testing environment.
- Monitor candidates to prevent and detect any form of cheating or misconduct.
- Handle any issues or disruptions during the exam calmly and efficiently, following reporting procedures if necessary.
- Collect and account for all materials after the exam, ensuring nothing is missing or tampered with.
- Complete attendance records and incident reports accurately, if required.
- Follow the examination board’s policies and procedures at all times.
Administration Officer/ Executive Assistant for the Head of Department
Qatar Airways
05.2007 - 12.2014
- Manage the HOD’s schedule, including meetings, appointments, and travel arrangements.
- Act as the primary point of contact between the HOD and internal/external stakeholders.
- Prepare reports, presentations, and documents for meetings, reviews, and departmental communications.
- Organised meetings by preparing agendas, taking minutes, and tracking action items for follow-up.
- Handle confidential information with discretion and maintain professional integrity.
- Maintain organized records and files, both physical and digital, for quick access and reference.
- Perform general administrative tasks, such as handling correspondence, screening calls, and arranging logistics.
- Coordinated departmental tasks and followed up to ensure timely completion.
- Assisted in project management by monitoring timelines and tracking progress against deliverables.
- Act as a liaison between departments, management, and external partners to ensure effective communication.
- Assist in organizing company events, training sessions, or travel arrangements.
- Doha Qatar
Education
Diploma in Computer Application -
NIIT Institute
Mumbai, MH08-2002
Diploma Course in Early Childhood Care Education -
Vidhya Nidhi Education Institution
Mumbai, MH01-2017
Bachelor of Arts (B.A.) - Sociology
University of Mumbai
Mumbai, MH01-1997
Skills
- Training Delivery & Facilitation
- Training and Development
- Training programme design
- Curriculum Development
- Training needs analysis
- Onboarding & Performance Coaching
- Mentorship and coaching
- Adult Learning Principles
- Stakeholder Coordination
- Team Leadership & Staff Mentoring
- Problem solving
- Time and Task Management
- Administrative & Executive Support
- Office Operations & Compliance
- Strong Interpersonal Communication
Certification
- Certification course on Brain Gym-104, Brain Gym International, 2021-01-01
- Certification course on Special needs, Neev Child Development Centre, 2020-01-01
- Certification course in Jolly Phonics, National Academy, 2018-01-01
- Certification course in Jolly Grammar, National Academy, 2018-01-01
Languages
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Marathi
Intermediate
B1
Timeline
Training Officer
Teleperformance
05.2023 - Current
Senior Customer Service Associate - Voice
Teleperformance
05.2022 - 04.2023
Centre Coordinator
Kidzee Preschool
02.2021 - 05.2022
Pre-primary Coordinator/ Home Room Teacher – Preschool
Olive Trails
06.2017 - 12.2019
Freelance Examination Invigilator
British Council
01.2016 - 10.2016
Administration Officer/ Executive Assistant for the Head of Department
Qatar Airways
05.2007 - 12.2014
Diploma in Computer Application -
NIIT Institute
Diploma Course in Early Childhood Care Education -
Vidhya Nidhi Education Institution
Bachelor of Arts (B.A.) - Sociology
University of Mumbai