Julia Rachel Mathews
Bengaluru
Summary
Dynamic Branch Operations Manager with a proven track record at The South Indian Bank Ltd, excelling in relationship building and compliance oversight. Skilled in issue escalation and marketing, I enhanced customer satisfaction through effective training and operational improvements, consistently delivering results that fostered branch loyalty and streamlined service delivery.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
The South Indian Bank Ltd
Bengaluru
04.2022 - Current
- Managed daily branch operations to ensure smooth customer transactions.
- Supervised staff training to enhance service delivery and compliance standards.
- Coordinated with departments to resolve customer inquiries and issues promptly.
- Monitored compliance with banking regulations and internal policies consistently.
- Facilitated team meetings to discuss performance and operational challenges regularly.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Customer Service Executive Banker
The South Indian Bank Ltd.
Bengaluru
06.2018 - 03.2022
- Delivered training and motivation to enhance service delivery and increase customer satisfaction.
- Managed over 50 customer calls daily, resolving issues promptly and efficiently.
- Marketed complementary products and services, adding value to existing customer offerings.
- Canvassed approximately 150 customers monthly for digital onboarding initiatives.
- Described product and service benefits to inform customers effectively.
- Provided detailed product information in response to inquiries via phone or email.
- Consistently maintained excellent attendance and punctuality at work.
- Performed duties in compliance with standards, policies, and regulatory guidelines to ensure safety.
Bank Intern
State Bank of India
Kerala
04.2017 - 05.2017
- Training in basic Banking activities- Transfer of funds, cash deposits and resolving customer complaints
Education
BBA - Finance And Accountancy
Christ University
Bangalore, Karnataka05.2018
High School -
St Gregorios Senior Secondary School
Kerala04.2015
Middle School -
Our Own English High School
Dubai03.2013
Skills
- Issue escalation
- Marketing
- Presentation skills
- Documentation and notes
- Company policy adherence
- Relationship building
- Business administration
- Credit and collections
- Stakeholder oversight
- Policy and procedure modification
- MS Word
- MS Excel
- MS Powerpoint
Accomplishments
PAN India Topper for various campaigns with South Indian Bank
Conducted a session for students with St Antonys College Kengeri on Banking Services
Best Table Topic speaker with Toastmasters
Conducted a session for students with St Antonys College Kengeri on Banking Services
Best Table Topic speaker with Toastmasters
Hobbies and Interests
- Public Speaking
- Reading books
- Learning new skills, languages
- Travelling
- Dance
Personal Information
Title: Banker
Timeline
Branch Operations Manager
The South Indian Bank Ltd
04.2022 - Current
Customer Service Executive Banker
The South Indian Bank Ltd.
06.2018 - 03.2022
Bank Intern
State Bank of India
04.2017 - 05.2017
BBA - Finance And Accountancy
Christ University
High School -
St Gregorios Senior Secondary School
Middle School -
Our Own English High School