Julie Hicks
Columbia City
Summary
Dynamic professional with extensive experience in team management and problem-solving. Known for fostering collaboration and motivation. Communication driven individual whom has worked in management as well as direct care.
Overview
18
18
years of professional experience
Work History
Associate Team Leader
H&R Block
12.2025 - 04.2026
- Coordinated scheduling for client appointments to optimize workflow efficiency.
- Provided training and support to new team members on software tools and procedures.
- Ensured compliance with IRS regulations while processing client information.
- Promote communication between staff and coworkers as well as communication between staff a client.
- Resolved client inquiries and concerns promptly, enhancing overall customer satisfaction.
- Maintained organized records of client documents for easy access and retrieval.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions.
- Contributed to strategic planning sessions aimed at improving overall company operations by providing insights from an Associate Team Leader perspective.
- Delivered high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
- Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
Medical Clinic Technician
Bowen Health
03.2020 - 04.2024
- Monitored inventory levels of medical supplies, ensuring timely replenishment for uninterrupted service delivery.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Monitored vitals on outpatient patients prior to seeing clinician.
- Verified medications, pharmacy, symptoms, and test results prior to patients seeing clinician.
- Provided pharmacies and insurance companies with need information within HIPPA guidelines to ensure client's received medications prescribed by clinician.
- Scheduled future appointments for clients.
- Answered phone calls from client with concerns about their medications and facilitated communication to the clinician about the concerns.
- Updated clients on responses from the clinicians and scheduled follow up appointments as needed.
Back Office Assistant
NeuroCenter Associates
09.2017 - 03.2020
- Coordinated appointment scheduling, ensuring efficient patient flow and minimal wait times.
- Processed medical records and documentation, maintaining accuracy and confidentiality standards.
- Implemented electronic filing system, improving accessibility of patient information for staff use.
- Responded to inquiries from callers seeking information.
- Monitored vitals for all outpatient client's prior to seeing clinician.
- Verified medications, pharmacy and any concerns client's had prior to seeing clinician.
Supervisor of Supported Living
Passages Inc
05.2014 - 09.2017
- Supervised daily operations ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and productivity.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Collaborated with management to develop strategic initiatives aimed at improving overall performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Direct Support Professional
Passages Inc
05.2008 - 05.2014
- Facilitated daily living activities to enhance client independence and quality of life.
- Assisted clients with medication management to ensure adherence to prescribed regimens.
- Developed personalized care plans in collaboration with healthcare providers and families.
- Documented client progress and behavioral changes to inform ongoing care strategies.
- Advocated for clients' needs during interdisciplinary team meetings to ensure comprehensive care approaches.
- Implemented recreational activities tailored to individual interests, promoting social engagement and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
Associate of Science - Nursing
Medtech College
Fort Wayne, IN06-2013
Associate of Science - Medical Assisting
Michiana College
Fort Wayne, IN06-2003
Skills
- Team management
- Motivational leadership
- Compliance management
- Teamwork and collaboration
- Problem-solving
- Verbal and written communication
Accomplishments
Started off as a Customer service professional and in one tax season was promoted to Associate Team Leader.
Timeline
Associate Team Leader
H&R Block
12.2025 - 04.2026
Medical Clinic Technician
Bowen Health
03.2020 - 04.2024
Back Office Assistant
NeuroCenter Associates
09.2017 - 03.2020
Supervisor of Supported Living
Passages Inc
05.2014 - 09.2017
Direct Support Professional
Passages Inc
05.2008 - 05.2014
Associate of Science - Nursing
Medtech College
Associate of Science - Medical Assisting
Michiana College