Summary
Overview
Work History
Education
Skills
Timeline
Generic
Junaid Ali

Junaid Ali

New Delhi

Summary

Experienced System Administrator with 5+ year background in Information Technology. Progressive experience in the field marked by continuous contributions above and beyond requirements. Skilled in Active Directory Administration with hands-on experience managing, maintaining and troubleshooting Active Directory environments. Strong command of Windows Server configuration, Group Policy management and DNS/DHCP services. Known for problem-solving skills, technical proficiency, and capacity to optimize systems performance. Previous roles have consistently resulted in improved system efficiency and security.

Overview

6
6
years of professional experience

Work History

Sr. Advisor, Technical Support

Concentrix
Gurgaon
11.2022 - 01.2025
  • Worked as a Technical Support Engineer in Enterprise Platform Support for client Microsoft. 7 November 2022 - Till 5 January 2025.
  • Worked on behalf of Microsoft with large tech giants and closely worked with System Admins, IT admins, Directors Technical Account Managers and provided resolutions helped in identifying possible bugs or defective piece of code where issue is underlying.
  • Responsibilities include providing high end technical support to System Admins working on WS 2012 R2 /2016/2019along with Windows Client Operating System such as Win 10/11.
  • Worked with management to determine IT objectives to improve business outcomes and find ways to improve CSAT.
  • Responsible to deliver triages in team to upskill the junior engineers and Act as a point of contact or mentor for the New engineer to help with the Technical Analysis.
  • Responsible to manage team team scores and equal Distribution of work which will ensure every Engineer growth.
  • Expertise in understanding the Infrastructure of the Enterprise to help them to troubleshoot the issue related to Replication, patching ,Networking, Configuring and Managing DNS, User Profile ,IIS Server ,Deployment, of Application ,Domain Creation, DC promotion, Network Adapter, Authentication , Kerberos, ADLDS, User Profile , Managing and deploying Group Policies.
  • Experience on Analyzing the Network traces, Gpsvc (Group Policy processing logs),Authentication logs. Events logs, Netlogon logs.
  • Engage with the Enterprise to Add and execute the IIS Server in their environment to improve the security and connectivity within their Organization so user can get easily access to web page.
  • Acquired Basic knowledge of Public Key Infrastructure (PKI).
  • Managed Active Directory Replication and SYSVOL Replication Issue
  • Collaborated with the enterprise team to conduct Root Cause Analysis.
  • Addressed issues of high CPU utilization in LSASS and slow logon times.
  • Having Experience Configuring and managing AzureAD Connect, AzureAD Connect health, Microsoft Azure Active Directory.
  • Experience with Azure Active Directory, Conditional Access Policies, MFA and single sign-on technologies.

Analyst

HCL Technologies
Noida
01.2021 - 10.2022
  • Contributed to the Active Directory Architect Team, performing assessments in test labs prior to implementing new solutions in production environments.
  • Expertise in creating and deploying on-premises Active Directory environments and managing multi-tier PKI hierarchies.
  • Organized and managed user accounts, including daily data backups.
  • Oversaw organizational Active Directory, taking necessary actions to maintain environment health, enhance security, and boost productivity.
  • Collected and analyzed end-user feedback on system performance.
  • Proficient in guiding troubleshooting efforts through screen-sharing sessions on Teams.
  • Managed and resolved tickets with Microsoft, ensuring the successful implementation of solutions.
  • Experienced in handling P1 cases with Microsoft, focusing on minimizing production impact.

Market Ninety Nine Private Limited

IT-Trainee
New Delhi
07.2019 - 12.2020
  • Installing and configuring computer hardware, software, and networks.
  • Providing technical support and assistance to end users.
  • Diagnosing and resolving hardware, software, and network issues.
  • Performed user creation, domain joining, system reimaging, AD replication, and group policy implementation.
  • Monitoring and maintaining computer systems and networks to ensure proper functioning.
  • Setting up new user accounts and profiles.
  • Conducting routine maintenance and upgrades on systems and networks.
  • Keeping abreast of new technologies and trends in the industry.

Education

B.Tech - Computer Science Engineering

ABES Institute Of Technology
Ghaziabad, UP
2018

Skills

  • Knowledge in AD architecture and infrastructure (LDAP, directory replication, group policy, security, schema changes, etc)
  • Knowledge of DNS, Kerberos, and Windows Authentication, to include authentication with other technologies for Single Sign-On
  • Windows Server administration, systems documentation, backup configuration, systems performance monitoring, and systems availability monitoring
  • Knowledge and troubleshooting skills for Group Policy on local workstations, and servers
  • PKI (configuring and deploying certificate templates)
  • Azure Active Directory (Experience with Azure Active Directory, Conditional Access Policies, and single sign-on technologies)
  • Microsoft Word, Excel, PowerPoint, Outlook, OneNote, Teams, and Publisher

Timeline

Sr. Advisor, Technical Support

Concentrix
11.2022 - 01.2025

Analyst

HCL Technologies
01.2021 - 10.2022

Market Ninety Nine Private Limited

IT-Trainee
07.2019 - 12.2020

B.Tech - Computer Science Engineering

ABES Institute Of Technology

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Junaid Ali