Junaid Qadir
Chennai
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Forward-thinking Operations Specialist bringing (4) years of expertise in Citi for [NAM collections] sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operation Specialist - C05
Citi
Chennai
12.2021 - Current
- Part of QA team engaged in auditing of maker processing cases related to credit card payment collections & recoveries
- Preparing and circulating MIS and QA Summary to the Stake Holders
- Preparing Error logs, Error analysis and sharing reports to mangers for business reviews
- Taking care of SOD activities like productivity tracker, share point update for the team.
- Assisted in the development of operational policies and procedures to ensure compliance with regulatory requirements.
- Conducted research on industry trends and best practices, providing recommendations for process improvement.
- Evaluated existing processes for efficiency and accuracy, proposing new methods as needed.
- Trained new employees on established operational procedures and protocols.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
Operations Specialist C-04
Citi
Chennai
04.2020 - 12.2021
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
Education
Master of Science - Construction Management
Bharath University
Chennia04.2020
Bachelor of Science - Civil Engineering
Chandigarh University
Punjab06.2018
Skills
- Proficient with Microsoft Excel and Powerpoint
- Leadership
- Problem Solving
- Team Work
- Reliable
- Employee Engagement Activities
- Process Planning
- Process Improvement
- Process Analysis
Certification
- IFMR Certified: Operation Management, Certification of Professional Achievement in Operation Management
- Citi Certified: Advanced Excel Training.
Accomplishments
BharathNaduNadu
- Citi Best Performer - Q1, 2023 (Silver Award) and Q3, 2023(Bronze Award)
- RBS Best Team Player - Q4, 2021.
- Accuracy Checker - Achieved 100% accuracy as a Checker throughout the service.
- Strategic Maker - Strategic plans to clear out huge volumes within the SLA
Intrests
- Urdu Poetry Writing.
- Singing.
Hobbies and Interests
ChennaiChennai
- Mountain Climbing
- Skiing
- Moto Vlogging
Affiliations
- Employee Engagement .
- Conducting Fun Sessions.
- Data Collation.
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Urdu
Advanced (C1)
C1
Arabic
Elementary (A2)
A2
Timeline
Operation Specialist - C05
Citi
12.2021 - Current
Operations Specialist C-04
Citi
04.2020 - 12.2021
Master of Science - Construction Management
Bharath University
Bachelor of Science - Civil Engineering
Chandigarh University
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