MARIYA ANSARI
Pune
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in process management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
5
5
years of professional experience
Work History
Operation Support Specialist – C05
Citi Corp Services India Pvt Ltd
01.2025 - Current
- Monitoring operational activities and controls to detect risk issues. Created and maintained risk reports, dashboards, and metrics for senior management, ensuring timely communication of risk and issues.
- Analyze and communicate daily with management on productivity, quality, and management information systems, as well as providing support to business areas.
- Worked closely with cross -functional teams, including onshore and offshore units, to gather information and execute risk management solutions.
- Quality control of financial and non-financial activities such as reconciliation of financial ledgers, maintaining productivity throughout the team.
Operation Support Specialist (C04)
Citi Corp Service India Pvt Ltd.
01.2024 - 12.2024
- Researching and Resolving the dispute charges related to cheque deposited by clients received from other banks/ Internal Team and Supervise escalated issues by taking the appropriate measure
- Communicate daily regarding the daily metric with management on productivity, quality and management information systems, as well as providing support to business areas for resolution of incorrect entries and creating corrections with financial entries (General Ledgers).
- Assist in testing and deploying new systems or system changes.
- Monitoring key risk indicators ( KRIs) and assist in risk reporting to management.
- Provide input on process improvements to reduce risk exposure.
Operation Support Specialist -C04
CITICORP SERVICES INDIA PVT LTD
01.2023 - 12.2023
- Consistently provided exceptional service to customers, resolving their queries and concerns with professionalism and efficiency.
- Contributed to process improvements, optimizing operational efficiency and enhancing the overall customer experience
- Helping clients identify their financial service needs. Perform research necessary to solve problems and answer questions.
- Explaining fee schedules, service charges, interest rates, policies, and use of forms and technical services while complying with disclosure requirements, regulations and consumer privacy.
Customer Service Associate
AMAZON DEVELOPMENT CENTER INDIA PVT LTD
10.2020 - 07.2022
- Providing accurate and appropriate information in response to customer inquiries.
- Addressed Customer service inquiries in a timely and accurate fashion.
- Properly directed inbound chat queues to improve the chat flow.
Education
Bachelor of Commerce -
AKI Poona College
01.2022
Higher Secondary Certificate -
Abeda Inamdar Girls College
01.2019
Skills
Excellent Communication
- Organization and time management
- Risk management
- Quality control
- Operational efficiency
- Process improvement
- Financial reconciliation
Timeline
Operation Support Specialist – C05
Citi Corp Services India Pvt Ltd
01.2025 - Current
Operation Support Specialist (C04)
Citi Corp Service India Pvt Ltd.
01.2024 - 12.2024
Operation Support Specialist -C04
CITICORP SERVICES INDIA PVT LTD
01.2023 - 12.2023
Customer Service Associate
AMAZON DEVELOPMENT CENTER INDIA PVT LTD
10.2020 - 07.2022
Bachelor of Commerce -
AKI Poona College
Higher Secondary Certificate -
Abeda Inamdar Girls College
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