Venkata Krishnan K

Sr.Ops Support Specialist - C05 managed SG standard account services from December 2021

• Specially Designated Nationals - screening sanctions and non sanctions (Singapore)
• Verified and authorized various transactions manually within cut-off to ensure compliance and timely processing
• Screened potential matches against the sanctions and non-sanctions list.
• Validate card payments, online transfers and Swift transfers
• Conducted merchant and brand level screenings to authorize transfers.
• To investigate and escalate positive potential matches
• Escalating suspicious/unacceptable transfers
• Day 2 escalated Outstanding transactions to be reviewed and processed manual return
• Reviewed open alerts to identify disagreements between users.
• Ensuring payment to the beneficiary is done successfully within stipulated time
• Allocated daily tasks to users, updated MIS reports, and tracked daily transaction volumes for effective workflow management

SG Mortgage Loans & Auto Loans - (February 2020 to October 2021)

• Prepared manual checks following law firm instructions to facilitate accurate disbursement of funds
• Disbursing loan amount and booking Mortgage loans
• Processing financial transactions by posting Ledger entries in customer's account
• Correspondingly posting Inter-GL entries to do loan level adjustments
• Maintaining loan level interest rate and tenor change
• Conversion loan booking from client to staff and vise versa
• Deriving Fees as per redemption instruction & Calculation of redemption amount and penalties
• Fire insurance to be assessed and capitalized for all mortgage loans
• Preparing loan statements for partial and full closure
• Processing Auto Loan closure and maintenance
• Reimbursement of Prepayment Fee upon booking of new mortgage loan
• Managed both financial and non-financial aspects of mortgage loans.

Jr. Specialist in Cheque Operations

• Managed check operations for clearing, focusing on duplicate deductions and BCIC.
• Identified and reported potential check frauds, enhancing security measures and reducing risk
• Deferring and rejecting the invalid/unacceptable and void checks
• Processing financials in the client's account - Debits and credits
• Verifying and authorizing the branch paper works to be adjusted to the client's account
• Input check codes manually and by-pass to clear transfer
• Provided support in retirement planning services by managing client accounts.

Jr. Specialist in Retirement Plan Services

• Processing financial and non-financial transactions, which include contributions and distributions
• Account Opening and Closures, Documentation and KYC
• Processing financial Contributions and Distributions, Verifying of Rollover funds
• Performed backup activities for colleagues during their absence
• Handling the escalations and urgent requests of process and providing the output in the fixed TAT
• Processing high value and potential clients plans
• Assigning cases for the team members on daily basis
• Supported associates with high-priority transactions during peak volumes, maintaining service quality and turnaround time
• Worked in Letter corrections and implementations by highlighted errors/slips
• Cascading process knowledge to newbies and ensuring the team is thorough with updates