SUSHMA SHIVAVTAR YADAV
Mumbai
Summary
Results-driven Banking Operations Professional experienced in compliance, relationship management, and customer service. Delivered impactful contributions through expertise in customer service management, branch operations, and business management. Focused on leveraging extensive banking experience to enhance customer service initiatives.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Elite relationship manager
kotak Mahindra bank
01.2026 - Current
Service Desk Manager
IndusInd Bank
10.2023 - 12.2025
Personal Banker
HDFC Bank
09.2022 - 09.2023
Branch Sales Officer
Axis Bank
10.2019 - 08.2022
Associate
Ninjacart
Mumbai
07.2019 - 09.2019
Education
Bachelor of Accounting & Finance -
Mumbai University
Higher Secondary Examination -
Maharashtra Board
SSC -
Maharashtra Board
Skills
- Client Servicing
- Relationship management
- Attending client concerns
- Customer query resolution
- Managing deliverables
- Managing branch process
- Cash Management
- Banking Operations
- Cash receipt authorization
- Transaction authorization
- Remittance management
- Demand drafts
- Pay orders
- Fixed deposits
- Forex card
- Currency processing
- Cash custodian
- Gold Loan Operation
- Mutual Funds
- Conversion for Life/General insurance
- Cross-sell leadership
- Report preparation
- General Administration
- Stationary inventory management
- Claim settlements
- Banking Operations
- Claim settlements
Notable Accomplishments
Core Competencies
Personal Information
- Date of birth: 03/07/1999
- Marital status: single
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Acknowledge
I confirm that the information provided by me is true to the best of my knowledge and belief.
-Sushma yadav
Timeline
Elite relationship manager
kotak Mahindra bank
01.2026 - Current
Service Desk Manager
IndusInd Bank
10.2023 - 12.2025
Personal Banker
HDFC Bank
09.2022 - 09.2023
Branch Sales Officer
Axis Bank
10.2019 - 08.2022
Associate
Ninjacart
07.2019 - 09.2019
Bachelor of Accounting & Finance -
Mumbai University
Higher Secondary Examination -
Maharashtra Board
SSC -
Maharashtra Board