Troubleshooting system problems
Junaid Husain Sayed
IT Support Engineer
Mumbai,MH
Summary
Experienced IT Support engineer with over 2.5 years of experience in this field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
DESKTOP SUPPORT ENGINEER L1
Wipro
Mumbai, Maharashtra
02.2019 - Current
- Log IT related tickets (Incidents, Service requests) from end users in Service Now tool.
- Provide first level support for end users issues pertaining to Desktops/ Laptops, OS as agreed in scope.
- Installation/ re-installation/ configuration of systems, Printers.
- Support for Local Area Network (LAN) & Server issues.
- VIP support on priority.
- Audio and Video conference system support.
- Maintenance of SLA matrix, severity and categorization matrix on need basis.
IT SUPPORT ENGINEER
Azhari Cyber cafe
Mumbai, Maharashtra
08.2018 - 01.2019
- Troubleshooting technical issues.
- Desktop installation.
- Formatting Desktops, Laptops.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Bachelor of Engineering - Electronics Engineering
M H Saboo Siddik College Of Engg
Mumbai 07.2015 - 11.2018
Diploma in Engineering - Electronics And Tele Communications Engineering
Babasaheb Gawde Institute Of Technology
Mumbai 07.2011 - 06.2015
Skills
Desktop & Laptop Technical Support
undefinedCertification
Cisco Certified Network Associate
Trainings
CCNA Routing and Switching.
ITIL V4.
Beginners guide to Cyber Security.
Interests
Customer support
Timeline
Cisco Certified Network Associate
02-2021
DESKTOP SUPPORT ENGINEER L1
Wipro
02.2019 - Current
IT SUPPORT ENGINEER
Azhari Cyber cafe
08.2018 - 01.2019
Bachelor of Engineering - Electronics Engineering
M H Saboo Siddik College Of Engg
07.2015 - 11.2018
Diploma in Engineering - Electronics And Tele Communications Engineering
Babasaheb Gawde Institute Of Technology
07.2011 - 06.2015
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