Justin Kadam
Operation Manager
Bangalore
Summary
Operations Manager with 14+ years of experience in Finance & Accounts, Team Management, and Business Operations across Emphasis, Infosys, and Visionet Systems. Proven track record of leading teams of 100+ employees across multiple locations, ensuring 99.85% SLA accuracy, and driving revenue generation. Skilled in workflow management, audit compliance, payroll administration, and process optimization. Adept at managing P&L, contract renewals, and cross-functional stakeholder communication. Recognized for reducing TAT, controlling attrition, and implementing tools like HTML web pages to improve AHT.
Overview
15
15
years of professional experience
Work History
Operations Assistant Manager
Visionet Systems Pvt. Ltd.
07.2025 - 04.2026
- Handled accounts payable and receivable for the US (Unit – PNC Bank).
- Electronic invoicing, payment processing, cash forecasting, ERP integration.
- Directing 55 employees, along with three team leaders, across locations (Bangalore, Pune, Hyderabad).
- Facilitated daily operational functions within the department via efficient workflow management.
- Enhanced office efficiency with thorough document preparation and detailed data entry.
- Enhanced daily operations by restructuring office environments for optimal functionality and accessibility.
Transaction Processing Unit Manager
Mphasis
06.2022 - 07.2025
- Retirement plan service '401(k) Unit-Charles schwab
- Responsible for managing three teams, totaling 111 resources and 5 unit managers, across Bangalore, Chennai, and Pune locations.
- Delivery and development of standardized and insightful analytical reports to support day-to-day business operations. Ensuring to meet TAT and to maintain an accuracy of 99.85% as agreed in the client SLA.
- Ensuring timely renewal of contracts and identifying new business operations.
- Forecasting and delivering revenue generation on a quarterly basis.
- Ensuring and delivering all required audit (internal, ISO, KPMG, and external) controls.
- Ensuring all control metrics are in place to eliminate fraudulent activities.
- Closely support month and quarter close activities for the business area.
- Headcount management, resource allocation, attrition control, incentive calculation, ratings finalization, appraisal discussions, and increment percentage calculation are some of the other core responsibilities.
- Introduced the 'HTML web page,' which helped us improve the AHT and knowledge of the process.
Team Lead
Infosys
01.2013 - 05.2022
- proficient in AML/KYC payroll and mortgage operations (Unit - Bank of America)
- Led team of 32 members in implementing strategic initiatives.
- Ensure all personnel records are both accurate and up to date, including the daily use of HCM software.
- Spearheaded the Transaction Monitoring Unit, analyzing complex alerts, case detection scenarios, and transaction patterns to identify and mitigate unusual or suspicious financial activity.
- Managed the Request for Information (RFI) pipeline, liaising directly with Relationship Managers and Corporate Business units to secure critical customer due diligence documents, including Regflog.
- Ensured payroll was processed in line with company policies and procedures (invoice processing, payment execution, cash application, dispute resolution, reconciliation, audit compliance).
- Managed all incoming payroll queries, ensuring that all queries were answered efficiently and accurately.
- Analyze customer finance proof of income (POI), bank statements, and tax-related modification documents.
- Addressing client issues, generating daily reports, updating records in process maps, and securing approval from clients.
- Support team members in accomplishing daily targets, and offer floor assistance to alleviate the workload.
- Led team meetings to enhance communication and strategic alignment. Scheduled and conducted regular team huddles to review key objectives. Participated in monthly one-on-one discussions with managers to evaluate goals and development.
- Guaranteeing the completion of daily deliverables (production TAT, and quality SLA).
- Conduct regular huddles to relay process updates to the team on a daily or weekly schedule.
SME - Operations
Hinduja Global Solution (HGS)
10.2011 - 09.2013
- Managing customer escalations.
- Addressing and resolving complaints with professionalism and effectiveness.
- Consistent coaching and feedback for motivation, and staff development.
- Conduct weekly performance reviews with the senior manager.
- Optimized resource allocation, ensuring projects were completed within budget and scope.
- Developed training materials and conducted workshops for new hires on system functionalities.
Education
Bachelors of Commerce -
Kuvempu University, Sir.M.V.Govt. Arts And Commerce College
2011
PUC -
Silver Jubilee PU College
2008
SSLC -
Paper Town High School
2006
Skills
- AML / KYC & Sanctions Compliance
- Experienced with MS Word applications
- Skilled in Microsoft Office applications
- Excel data analysis expertise
- Internet, e-mail, Tally and HTML
- Strong verbal communication
- Willing to adjust work schedule
- Supportive team participant
Languages
English
Languages
5
Hobbies and Interests
Music / Singing / Gym / Animal welfare / CSR activity
Timeline
Operations Assistant Manager
Visionet Systems Pvt. Ltd.
07.2025 - 04.2026
Transaction Processing Unit Manager
Mphasis
06.2022 - 07.2025
Team Lead
Infosys
01.2013 - 05.2022
SME - Operations
Hinduja Global Solution (HGS)
10.2011 - 09.2013
Bachelors of Commerce -
Kuvempu University, Sir.M.V.Govt. Arts And Commerce College
PUC -
Silver Jubilee PU College
SSLC -
Paper Town High School