JUVERIA ANSARI
Delhi
Summary
Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.
Overview
2
2
years of professional experience
Work History
Quality Analyst
Teleperformance
Gurgaon
06.2023 - Current
- Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Developed testing plans for new products based on customer requirements.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Monitored production processes for accuracy and conformance to established standards.
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
- Performed data analysis using statistical methods to assess trends in product defects.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
Senior Customer Care Representative
FIS GLOBAL
Gurgaon
11.2022 - 06.2023
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Resolved difficult customer issues in a timely manner while maintaining positive relationships with customers.
- Trained new customer care representatives on company policies and procedures.
- Assisted customers with product information, order status updates, billing inquiries, and technical support.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
B.A (Hons) - Philosophy
Daulat Ram College
Delhi01.2020
Senior Secondary Examination - PCMB
CBSE
01.2017
Secondary Examination -
CBSE
01.2015
Skills
- Proficient Verbal and Written Communication
- Excellent interpersonal skills
- Facilitating Employee Training
- Report Writing Expertise
- Detail-Oriented
- Process Audit Management and Improvement
- Excel Proficiency
- Team handling and Leadership
Personal Information
- Date of Birth: 10/08/99
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Other Projects and Achievements
- Certificate of appreciation for participation and volunteering in International Conference, North East India: Exploring Philosophy, Cultural and Environmental Sustainability in Daulat Ram College
- Member of Western Music Society, ENCORE in Daulat Ram College
- Position holder as TREASURER in Encore for 1 year
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Urdu
Beginner
A1
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Quality Analyst
Teleperformance
06.2023 - Current
Senior Customer Care Representative
FIS GLOBAL
11.2022 - 06.2023
B.A (Hons) - Philosophy
Daulat Ram College
Senior Secondary Examination - PCMB
CBSE
Secondary Examination -
CBSE
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