JYOTENDRA PRATAP SINGH
Noida
Summary
Experienced Microsoft Intune and Endpoint Management Specialist with over 8 years in IT and more than 5 years in Microsoft Intune, Entra ID, Azure Virtual Desktop, and Modern Workplace technologies. Expertise includes managing enterprise endpoint environments, application deployment, device compliance, and endpoint security across diverse platforms. Skilled in administering Azure Virtual Desktop environments, ensuring efficient user access management and lifecycle support.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Intune & AVD Administrator
Hexaware Technologies
08.2025 - Current
- Manage enterprise endpoint environment using Microsoft Intune for Windows, Android and iOS devices.
- Managed devices across 8 business units, coordinating with stakeholders to implement varied policies, deployment profiles, application packages, and update rings.
- Create, package, test and deploy Win32 applications and Microsoft 365 applications through Intune.
- Manage Windows Autopilot deployment, device provisioning and enrollment processes.
- Create and maintain Compliance Policies, Configuration Profiles and Endpoint Security Policies.
- Monitored and remediated non-compliant devices, supporting vulnerability remediation activities to enhance security posture.
- Administered Entra ID for device access control device management and Conditional Access related requirements.
- Troubleshoot complex device enrollment, application deployment and policy assignment issues.
- Support Windows Update for Business, expedited security updates and patch compliance initiatives.
- Administer and support Azure Virtual Desktop (AVD) environments across multiple business units.
- Manage host pools, session hosts, application groups, and user assignments.
- Troubleshoot AVD connectivity, login, application launch, and profile-related issues.
- Monitor session host health and user experience to maintain service availability.
- Supported AVD image maintenance, conducted patching activities, and deployed applications to ensure optimal user experience.
MDM Intune Engineer
HCLTech
10.2019 - 08.2025
- Administered Microsoft Intune and Workspace ONE platforms to optimise device management and enhance security protocols.
- Oversaw management of 10,000+ Windows, Android, and iOS devices in enterprise environments, ensuring seamless operation and compliance.
- Managed corporate-owned and BYOD devices.
- Developed and implemented compliance policies, configuration profiles, and security policies to safeguard corporate data and ensure regulatory adherence.
- Supported Azure AD device registration and identity-related troubleshooting.
- Handled Office 365 and enterprise application deployments including Win32 applications.
- Provided L2/L3 support for endpoint management services and maintained knowledge base articles.
- Participated as a Global Application UAT member and contributed to process improvements.
Senior Executive
Stan Professionals (Indus Towers)
10.2018 - 09.2019
- Provided remote IT support, managed Active Directory accounts, and resolved ServiceNow tickets to ensure timely issue resolution and software deployment.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Surveillance Engineer
RS Tele Solutions
01.2017 - 09.2018
- Monitored telecom network alarms, coordinated responses with field teams, and maintained accurate operational reports to ensure network reliability.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Surveillance Engineer
Walsons Facility Solutions
10.2015 - 11.2016
- Monitored BTS alarms, coordinated site technicians for timely issue resolution, maintained comprehensive service records to support operational efficiency.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
B.Tech - Information Technology
Uttar Pradesh Technical University
Lucknow, UP01-2013
Senior Secondary (Class XII) -
Triveni Kashi Inter College
Unnao, UP01-2007
Higher Secondary (Class X) -
BSS Inter College
Kanpur, UP01-2005
Skills
- Intune management
- Autopilot management
- Endpoint management
- Application deployment
- Application packaging management
- Endpoint security
- Cloud virtualisation
- Operating systems support
- Technical writing
- Written documentation
- Stakeholder communication
- Problem solving
- Attention to detail
- Administrative processes
LANGUAGES
English, Hindi
Certification
AZ-900 Microsoft Azure Fundamentals (2024)
AWARDS & RECOGNITION
Received Rockstar of the Month award at Hexaware for my extraordinary accomplishments.
Received two promotions within 5 years at HCLTech for consistent performance and growth.
Received Best Performer recognition at HCLTech for outstanding contribution and delivery excellence.
Timeline
Intune & AVD Administrator
Hexaware Technologies
08.2025 - Current
MDM Intune Engineer
HCLTech
10.2019 - 08.2025
Senior Executive
Stan Professionals (Indus Towers)
10.2018 - 09.2019
Surveillance Engineer
RS Tele Solutions
01.2017 - 09.2018
Surveillance Engineer
Walsons Facility Solutions
10.2015 - 11.2016
B.Tech - Information Technology
Uttar Pradesh Technical University
Senior Secondary (Class XII) -
Triveni Kashi Inter College
Higher Secondary (Class X) -
BSS Inter College