Rohith Nagula
Mancherial
Summary
Recent computer science graduate (April 2025) from BITS Pilani, with over 4 years of continuous, full-time industry experience at HCL Technologies. I began my professional journey immediately after completing 12th grade, working in parallel while pursuing my undergraduate degree through BITS' Work Integrated Learning Program (WILP). This unique blend of academic commitment and real-world enterprise experience has equipped me with a mature, hands-on understanding of IT operations, making me both a fresh graduate with up-to-date technical knowledge, and a seasoned IT professional with practical exposure to large-scale systems. Technical support experience includes ownership of complex technical cases involving SCCM, Intune, and endpoint management tools, facilitating application deployment, OS imaging, and software distribution. Collaboration with global teams led to effective troubleshooting of infrastructure issues and successful root cause analysis. Engagement in knowledge base development has resulted in improved team readiness and reduced incident response times. Participation in peer mentoring and community sessions has fostered a shared learning environment, enhancing technical support capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SCCM & Intune Administrator
HCL Technologies Ltd.
06.2020 - Current
- Own and resolve complex technical support cases related to SCCM, Intune, and endpoint management tools.
- Serve as a technical point of contact for application deployment, patching, OS imaging, and software distribution.
- Collaborate with global teams to troubleshoot infrastructure issues and deliver root cause analysis.
- Drive internal knowledge base development to improve team readiness and incident response times.
- Participate in community sessions and peer mentoring to enhance collective expertise.
- Identify recurring issues, escalate potential product defects, and contribute feedback for tool enhancement.
- Maintain compliance reporting and asset inventory via SCCM.
IT Infrastructure Intern
HCL Technologies Ltd.
01.2020 - 06.2020
- Completed 6-month hands-on internship with 85% score in live project evaluation.
- Assisted in patch deployment, device collection, and routine Windows administration tasks.
- Contributed to team troubleshooting activities and learned best practices for enterprise support.
Education
Bachelor of Science - Design And Computing
Birla Institute of Technology And Science (BITS Pilani)
04-2025
Intermediate - Science
Sri Gayatri Junior College
12.2019
High School -
Carmel Convent High School (CBSE)
12.2017
Skills
- System Center Configuration Manager
- Intune management
- Google Cloud services
- Active Directory integration
- WSUS updates
- Windows Server expertise
- Group Policy configuration
- PowerShell, C, Java programming
- Windows operating systems (10/11, Server 2016/2019)
- Basic Linux proficiency
- Software deployment
- Application imaging and patching
- Troubleshooting techniques
- Remote desktop support
- Technical support and consulting
Certification
- Google Cloud Digital Leader – Google Cloud Platform
- Microsoft Certified: Endpoint Administrator Associate (Recommended)
- ITIL v4 Foundation (Recommended)
Languages
- English, Fluent (Reading, Writing, Speaking)
- Telugu, Native
- Hindi, Conversational
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
SCCM & Intune Administrator
HCL Technologies Ltd.
06.2020 - Current
IT Infrastructure Intern
HCL Technologies Ltd.
01.2020 - 06.2020
Bachelor of Science - Design And Computing
Birla Institute of Technology And Science (BITS Pilani)
Intermediate - Science
Sri Gayatri Junior College
High School -
Carmel Convent High School (CBSE)
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