JYOTHI KRISHNA
Trivandrum
Summary
Dynamic professional with 6+years of comprehensive experience in Cloud and DevOps .Passionate about delivering impact to the business using SREand Devopd concepts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Project Lead
RM Education Solutions India Pvt Ltd
Thiruvananthapuram
04.2023 - Current
- Proficient in administrating Azure IaaS/PaaS services like Azure virtual machines, Azure DevOps, SQL databases, Azure service bus, Azure Functions Azure active directory, AKS, Autoscaling, etc.
- Develop and maintain CI/CD pipelines using azure devops and gitlab resulting in faster and more reliable deployments.
- Provides second and third line support functions, which contribute to the successful delivery of services for our customers.
- Analysis of Azure log analytics, Application insight logs application logs for troubleshooting production issues.
- Monitor azure resources‑ elastic pool, AKS, Virtual machines, Azure SQL and ensure proper capacity planning and cost optimization are in place based on customer requirements and usage.
- Tracks the progress of Service now incidents from start to end and ensure that it is resolved within the agreed Service Level Agreement SLA and updated.
- Provide incident management and change management to maintain continuous availability of all Cloud services.
- Vulnerability analysis and management using Tenable
Senior Systems Engineer
RM Education Solutions India Pvt Ltd
Thiruvananthapuram
04.2019 - 04.2023
- Involved in multiple package/patch/code deployments into production and non productions environments like QA, UAT, and Testing.
- Involve in Release management activities for live environment using Octopus and Azure Devops. Troubleshoot issues related to infrastructure server configurations.
- Communicating with customers in a friendly and professional manner helping them in resolving problems faced when using the application.
- Ensure high availability and has provided application support to enable 24x7 monitoring.
- RCA preparation during major incidents .
- Automate manual tasks using PowerShell /Python Configure alerts in azure monitor and monitor using opsgenie and grafana dashboards.
- Working knowledge in deploying CI/CD system using Azure devops on Kubernetes container environment. Manage end‑to‑end Production Support process, including production instances and customer specific implementations.
Systems Engineer
RM Education Solutions India Pvt Ltd
Thiruvananthapuram
02.2015 - 08.2017
- Responsible for handling ITIL functions by Identifying, analyzing tickets and resolving them through backend modifications and providing functional support to the end user.
- Troubleshoot issues related to infrastructure server configurations.
- Experience in support of two applications in education domain.
- Creating various reports from SQL server database based on customer request, creating jobs as per customer requirement.
Consultant
RM Education Solutions India Pvt Ltd
Thiruvananthapuram
11.2014 - 02.2015
- Performing operational activities to maintain customer sla. Act as a liaison between customer and departments within the organization, to ensure that all issues are handled within the SLA .
Junior Programmer
Zayn Technologies
Thiruvananthapuram
03.2012 - 10.2012
- Build applications using .Net framework
Education
M.tech - Applied Electronics And Instrumentation
Kerala University
Thiruvananthapuram06-2014
Skills
- Cloud platforms- Azure,AWS
- Provisioning tools- Terraform,ARM
- CI/CD -Azuredevops,Ocopus deploy
- Containerisation - Docker,Kubernetes
- Source code management - GIT,GITHub,AzureRepo
- Monitoring - Grafana,ArgoCD,SQLmonitor,Opsgenie
- Databases-MSSQL,CosmosDB
- Bug tracking-Azuredevops, Jira
- Ticketing tools - Servicenow,Staffwar
Certification
- Microsoft Certified Azure Administrator
- ITIL V4‑Foundation Certificate
- Scrum Foundation Professional Certificate
Languages
English,Malayalam
First Language
Timeline
Senior Project Lead
RM Education Solutions India Pvt Ltd
04.2023 - Current
Senior Systems Engineer
RM Education Solutions India Pvt Ltd
04.2019 - 04.2023
Systems Engineer
RM Education Solutions India Pvt Ltd
02.2015 - 08.2017
Consultant
RM Education Solutions India Pvt Ltd
11.2014 - 02.2015
Junior Programmer
Zayn Technologies
03.2012 - 10.2012
M.tech - Applied Electronics And Instrumentation
Kerala University
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