Jyothi LAKSHMI A
Chennai,TN
Summary
Finance and Accounts Specialist with 8+ years of experience in financial operations, accounts management, and customer support within the IT sector. Successfully managed accounts payable and receivable functions while ensuring compliance with GST and income tax regulations. Consistently provided exceptional support to clients and internal teams, prioritizing accuracy, timeliness, and client satisfaction. Proficient in financial reporting, forecasting, and vendor management. Seeking a Senior Executive role to leverage expertise in finance and customer support to drive operational efficiencies and strengthen client relations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Senior Executive
Mindeed Technologies and Services Pvt Ltd
10.2023 - 05.2024
- Managed end-to-end financial transactions, including invoicing, accounts payable, and receivable, ensuring timely and accurate processing
- Responded to client inquiries related to billing and payment, achieving a 95% first-contact resolution rate to enhance customer satisfaction
- Assisted clients with understanding invoicing processes, payment terms, and account details, building trust and improving transparency
- Processed payroll and prepared tax filings, ensuring compliance with GST and other regulatory standards.
Senior Executive
STG Heating Pvt Ltd
05.2017 - 01.2023
- Led daily financial operations, including accounts receivable/payable management, reconciliations, and budget tracking, maintaining 100% accuracy
- Prepared and maintained financial statements (balance sheets, income statements), providing clear data for audits and internal reviews
- Supervised administrative and finance staff, enhancing team productivity by implementing improved workflows and task delegation
- Provided timely responses to customer and vendor inquiries regarding billing, payments, and account discrepancies, resulting in a 4.8/5 customer satisfaction rating
- Conducted payroll processing, including deductions, bonuses, and compliance checks for GST and TDS.
Assistant Accountant
Agro Extracts Ltd
04.2015 - 04.2017
- Performed bank-related transactions, reconciliations, and general ledger entries, supporting seamless financial operations
- Assisted the customer service team by addressing finance-related queries, providing prompt and accurate account information.
Education
Bachelor of Business Management (BBM) -
Seshadripuram First Grade College, Bangalore University
05.2009 - 06.2012
PUC -
Seshadripuram PU College
05.2008 - 06.2009
Skills
- Technical Proficiency: Tally Prime, ERP Systems, Advanced MS Excel
- Finance & Accounts Management: Accounts Payable & Receivable, Financial Analysis, Regulatory Compliance (GST, TDS)
- Customer Support & Issue Resolution: Communication, Relationship Management, Client Inquiry Resolution
- Administrative & Organizational Skills: Vendor Management, Team Coordination, Budget Monitoring
Key Achievements
- Optimized Financial Operations: Streamlined invoicing and reconciliation processes, reducing payment processing time by 20% at STG Heating Pvt Ltd and improving cash flow accuracy
- Enhanced Customer Satisfaction:
- Achieved a 48/5 rating by resolving customer billing issues efficiently and providing clear, actionable financial information
- Cost Savings: Negotiated vendor contracts at STG Heating Pvt Ltd, achieving a 10% reduction in annual procurement expenses, leading to enhanced budget management and cost efficiency
Languages
Timeline
Senior Executive
Mindeed Technologies and Services Pvt Ltd
10.2023 - 05.2024
Senior Executive
STG Heating Pvt Ltd
05.2017 - 01.2023
Assistant Accountant
Agro Extracts Ltd
04.2015 - 04.2017
Bachelor of Business Management (BBM) -
Seshadripuram First Grade College, Bangalore University
05.2009 - 06.2012
PUC -
Seshadripuram PU College
05.2008 - 06.2009
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