Jyothi S
Bangalore,Karnataka
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
Work History
Credit Card Retention Specialist
BAJAJ FINANCE
Bangalore
07.2018 - 07.2019
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
Application Onboarding Specialist
CAPFRONT TECHONLOGY
Bangalore
01.2021 - 07.2022
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
- Analyzed feedback from new hires to refine and enhance onboarding experience continually.
- Improved company culture by incorporating team-building activities into onboarding program.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Supply Chain Management Coordinator
Hewlett-Packard Inc
Bangalore
01.2023 - 03.2024
- Expedited urgent orders with prioritization and close communication with other departments.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
Education
Masters of Science - Environmental Science
Bangalore University, Jnana Bharathi Campus Bangalore University
Bangalore 02.2016 - 03.2018
Bachelor of science - Chemistry, Botany, Biotechnology
Bangalore University, S.J.R. Collegefor Women’s
Bangalore 06.2011 - 03.2014
PUC, Third class - PCMB
Maharani Lakshmi Ammanni Pre-University College Women’s
Bangalore 01.2009 - 03.2011
Secondary School, Second class -
V.K.N HighSchool
Bangalore 03.1998 - 05.2007
Skills
Excellent communication skills: Clearly articulate complex ideas and effectively communicate with diverse audiences
Active listener and quick learner: Demonstrate strong listening skills and a fast learning ability
Highly motivated and dedicated: Possess a strong work ethic and commitment to achieving goals
Adaptable and team-oriented: Thrive in new environments and enjoy collaborating with others
Passionate about sustainability: Committed to contributing to a safe and healthy environment (tailor this to your specific interests)
Positive attitude: Maintain a positive and enthusiastic approach to work
ANALYTICALSOFTWARE AND SKILLS
MS office
Processing & Documentation: MS - Word
Presentation & Graphs: MS - Power point
Personal Information
- Father's Name: Sundar murthy K
- Mother's Name: Valamathi L
- Date of Birth: 07/18
Projects
M.Sc. (Environmental Science) Quantitative and Qualitative Analysisof Biological Indoor Air Guide, Prof.Dr.N. NANDINI
Disclaimer
I certify that the details provided are true and correct to the extent of my knowledge and belief.
Timeline
Supply Chain Management Coordinator
Hewlett-Packard Inc
01.2023 - 03.2024
Application Onboarding Specialist
CAPFRONT TECHONLOGY
01.2021 - 07.2022
Credit Card Retention Specialist
BAJAJ FINANCE
07.2018 - 07.2019
Masters of Science - Environmental Science
Bangalore University, Jnana Bharathi Campus Bangalore University
02.2016 - 03.2018
Bachelor of science - Chemistry, Botany, Biotechnology
Bangalore University, S.J.R. Collegefor Women’s
06.2011 - 03.2014
PUC, Third class - PCMB
Maharani Lakshmi Ammanni Pre-University College Women’s
01.2009 - 03.2011
Secondary School, Second class -
V.K.N HighSchool
03.1998 - 05.2007
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