JYOTHI S

PROJECT : J &J(customer: j&j)

description:

Project : JNJ diamond project

Role : Developer support

Tools used : AWS, SQL database

• Resolves customer queries, recommending solutions.
• Good interaction with team and help them with work
• Worked on SQL database
• Received couple of appreciation mails from customers for quality of work and efforts
• Supported for moving data from one environment to other environment.

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PROJECT: Kelly ITSD (customer: Kelly)

description:

Project : Kelly ITSD

Role : support executive

Tools used : Service now, Microsoft Windows, Office Suite, Active Directory, and other common enterprise applications.

• Proficient in troubleshooting hardware and software issues for end-users.
• Extensive experience in using ticketing systems to log, track, and resolve technical support requests
• Strong knowledge of Microsoft Windows and Office Suite, Active Directory, and other common enterprise applications.
• Excellent communication skills, both verbal and written, with focus on delivering clear and concise technical instructions to non-technical users.
• Ability to prioritize and manage multiple support tasks efficiently in fast-paced environment.
  Proven ability to collaborate effectively with cross-functional teams to resolve complex technical issues.
• Provided timely and professional technical support to end-users via phone, email, and ticketing system, achieving 95% customer satisfaction rating.
• Diagnosed and resolved hardware and software issues for desktops, laptops, printers, and mobile devices, ensuring minimal disruption to business operations.
• Documented support activities and maintained accurate records of incidents and resolutions in IT service management system.
• Collaborated with other IT teams to escalate and resolve complex technical issues, ensuring prompt resolution and minimizing downtime.
• Contributed to development and maintenance of knowledge base articles and user guides to facilitate self-service support for end-users.
• Participated in training sessions to enhance technical skills and stay updated on new technologies.