Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certification
Certification
Awards & Recognitions
Awards
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TIYASA SAMADDER

TIYASA SAMADDER

Hyderabad

Summary

Team-oriented Systems Engineer with 5.2 years of experience leading design, testing, and system integration.Results-driven IT professional with experience in software development and project management. Adeptive in Customer handling, Data Management and Analytics with a strong focus on building and maintaining productivity in terms of business management within the team. Recognized for acting as primary escalation point for Tier I engineers in remediating service requests and incidents/orders for customers and internal operations. Committed to fostering and maintaining relationships with customers and vendors.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Systems Engineer

Infosys Limited
Hyderabad
10.2022 - Current
  • Managed large and complex projects, mainly Cisco hosted cloud collaboration services clients across US, North America, CANADA, EMEA, Asia Pacific locations, include delivering new builds, migration and reallocation of the Cisco unified communication infrastructure that encompasses IDC services(Cisco call manager and Cisco unity, publisher, subscriber and expressway etc)
  • Worked as Scrum Master, attending daily internal/external calls; following agile methodology, negotiating with customers for better output for delivering the services
  • Worked with Global Project Managers, product team, sales team hand in hand to deliver managed services
  • Worked with data and analysied the reports for maintaining KPIs and SLAs in the power BI dashboard with the stakeholders
  • Completed several testings as Manager Service Implementation Manager(MISM) and populated the reports as per the analytics
  • Monitored system performance using various tools and techniques to identify potential problems before they occur
  • Analyzed system logs to detect any irregularities that may indicate a problem with the system or its components
  • Assisted in setting up new users accounts in Active Directory and provided them with necessary permissions for accessing resources on the network
  • Ensured compliance with company policies regarding security standards for all systems within the environment.

Senior Operations Executive

Infosys Limited
Hyderabad
07.2021 - 09.2022
  • Worked closely with vendors for ordering new equipment or resolving technical issues related to existing ones
  • Provided guidance and training to junior staff members on how to use different tools for managing IT infrastructure
  • Researched emerging technologies in order to recommend solutions that could improve efficiency within the organization
  • Participated in disaster recovery drills to ensure that backup plans are effective in case of an emergency situation
  • Communicated with clients to understand system requirements
  • Provided technical guidance for system development and troubleshooting
  • Provided status updates to keep upper management informed and to reach goals
  • Verified stability, security and scalability of system architecture
  • Advised on project costs, concepts or design changes
  • Planned, implemented, and integrated updated system-oriented projects
  • Managed several projects and delivered on time
  • Worked as a project manager gathering all the details and worked with all the department hand in hand for customer satisfaction
  • Led cross-functional teams in systems integration projects
  • Analyzed existing operations and identified areas of improvement while developing solutions to increase productivity
  • Managed daily operations of the organization, ensuring compliance with all relevant laws and regulations
  • Provided oversight for the management of resources, including personnel, materials, equipment, technology and financials
  • Collaborated with senior leadership to develop long-term plans for organizational success
  • Coordinated efforts between departments to ensure effective communication and collaboration across the organization
  • Created detailed reports on operational performance metrics such as cost savings, production output and customer satisfaction scores
  • Developed successful training programs for staff members to enhance their knowledge base in various operational areas
  • Assessed current procedures and developed strategies for process optimization initiatives
  • Established key performance indicators to track progress towards organizational goals
  • Monitored day-to-day operations activities to identify opportunities for improvement
  • Identified potential risks associated with operations activities and took steps to mitigate them.

Operations Executive

Infosys Limited
Hyderabad
09.2019 - 07.2021
  • Resolved conflicts between departments or personnel arising from discrepancies in workflows or procedures
  • Communicated with departmental leaders to identify and solve daily operations issues
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
  • Formed and sustained strategic relationships with clients
  • Implemented successful business strategies to increase revenue and target new markets
  • Created effective business plans to focus strategic decisions on longterm objectives
  • Led teams in the development of new processes, policies and systems for operational excellence
  • Completed 4 months training with Infosys on Python,DBMS(Generic training) and on Network Operation system(stream based training)
  • Learnt Networking Fundamentals, Fundamental of routing, basic Network security, Information infrastructure technology
  • Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction
  • Analyzed business processes to identify areas for improvement and develop solutions to address them
  • Created reports on performance metrics such as inventory levels, production output, customer service ratings, testing output and customer deliver management
  • Resolved escalated customer inquiries or complaints in a timely manner.

Education

Bachelor of Computer Applications - Computer Applications Development

Techno Mains Salt Lake
Kolkata, West Bengal
06.2019

Skills

  • Project Management
  • Agile Methodology
  • Scrum
  • Data Analysis
  • KPI Management
  • SLA Management
  • Power BI
  • System Performance Monitoring
  • Technical Analysis
  • Root Cause Analysis
  • IP/Telephony Testing
  • Service Delivery
  • Project Implementation
  • Customer Relationship Management
  • MS Office
  • Networking Fundamentals
  • Routing Fundamentals
  • WAN Technologies
  • Global Client Management
  • Information Technology Service Management
  • C
  • Python
  • It Service Management
  • Project Management Operations
  • Cisco Unified Communications
  • System Troubleshooting
  • Cloud services
  • Technical Support
  • Systems Analysis
  • Application testing
  • Client service and support
  • Cloud Computing
  • Testing procedure development

Languages

Bengali
First Language
English
Proficient
C2
Hindi
Advanced
C1

Timeline

Systems Engineer

Infosys Limited
10.2022 - Current

Senior Operations Executive

Infosys Limited
07.2021 - 09.2022

Operations Executive

Infosys Limited
09.2019 - 07.2021

Bachelor of Computer Applications - Computer Applications Development

Techno Mains Salt Lake

Certification

  • Delivering Client Value
  • ITIL Awareness
  • Fundamentals of Project Management
  • Agile and Cloud Fundamental
  • Jira
  • Agility in Practice - Adaptive Edition
  • Agility and Kanban
  • Being Agile Aware
  • Kanban In Practice
  • Infosys Agile Coach Certification Program
  • Infosys Agile Coach Program Part II A- Expert Sessions
  • Infosys Agile Coach Program Part Ill Apprenticeship and Panel Presentation
  • Introduction to Cyber Security in SDLC
  • PbD-Privacy by Design Intermediate (DPO Official)
  • Introduction to Artificial Intelligence
  • Application Lifecycle Management with Jira Software
  • Al First Live Enterprise
  • Infosys Agile Coach Program- Pre Read

Certification

  • Delivering Client Value
  • ITIL Awareness
  • Fundamentals of Project Management
  • Agile and Cloud Fundamental
  • Jira
  • Agility in Practice - Adaptive Edition
  • Agility and Kanban
  • Being Agile Aware
  • Kanban In Practice
  • Infosys Agile Coach Certification Program
  • Infosys Agile Coach Program Part II A-Expert Sessions
  • Infosys Agile Coach Program Part Ill-Apprenticeship and Panel Presentation
  • Introduction to Cyber Security in SDLC
  • PbD-Privacy by Design Intermediate (DPO Official)
  • Introduction to Artificial Intelligence Application Lifecycle Management with Jira Software
  • Al First Live Enterprise
  • Infosys Agile Coach Program- Pre Read

Awards & Recognitions

  • Delivery Ninja - Infosys NOV 2021 Awarded as "Delivery Ninja" under RISE CIS R&R Q2 FY'21.
  • Delivery Ninja - Infosys JUN 2022 Awarded as "Delivery Ninja" under RISE CIS R&R Q4 FY'22.

Awards

  • Delivery Ninja, Infosys, 11/01/21, Awarded as 'Delivery Ninja' under RISE CIS R&R Q2 FY'21.
  • Delivery Ninja, Infosys, 06/01/22, Awarded as 'Delivery Ninja' under RISE CIS R&R Q4 FY'22.

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TIYASA SAMADDER