Jyothis Kolangaden

Work History

Amazon India

Bengaluru

10.2021 - 04.2023

Performing End-To-End compliance audit on Registrations & Licensing, Insurance, Bank Statement and Payroll of stakeholders for Indian Marketplace (IN).
Worked on Automation projects to improve the overall process efficiency.
Documentation of reports for templates and maintained compliance database.
Working on team reporting such as preparing Weekly based and monthly based reports and presenting to the management.
Understanding new upcoming process and preparing SOPs, training the team on the same and identifying multiple areas of automation.
Reviewed, revised and maintained compliance policies and procedures to confirm continual compliance and quality.
Monitored and maintained compliance risks associated with operational processes and procedures.
Collaborated with internal and external stakeholders to confirm compliance with applicable laws and regulations.

Kalyani Meditimes Pvt. Ltd

Bengaluru

03.2021 - 09.2021

Managed sales promotions and marketing strategies on major social media sites.
Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
Created and expanded sales presentations to new and existing customers increasing potential clients.
Analyzed sales and marketing data for improved strategies.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Assisted sales team with completing customer transactions and managing issues.
Demonstrated exemplary customer service by engaging clients on sales floor.

Concentrix Daksh Services Ltd

Bengaluru

10.2018 - 08.2019

Ensuring Quality Assurance and monitoring social channel of Clients.
Maintaining Team’s performance stacks to determine overall performance
Conducting extensive Research to build and develop the clients’ requirements.
Enforced safety, security, quality and performance procedures, rules and requirements.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Testing,reviewing or flagging visual and Gaming applications.
Review content and resolve issues within agreed-upon turnaround times and standards of quality.
Remained neutral and reviewed work as defined by policies and procedures.
Responsible for analyzing and reviewing applications, videos, and text based content in applications and investigating, escalating and resolving issues that are reported by stakeholders or any errors flagged by the systems.

ORN Trip Factory Pvt Ltd

Bengaluru

07.2017 - 09.2018

Resolving On-travel customer grievances and escalations
Building Trust with the customer accounts and maintaining sustainable relationship
Maintaining records of customer accounts, interactions & transactions with customers
Resolving on-travel customer grievances by introducing new services, solutions and alternatives
Handling, coordinating and advocating customer escalations to the management for better and satisfying solutions
Conducting research for better Vendor relationship management, so that customers can have a hassle-free holiday dream.
Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.