Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jyothsna Devi Adapa

Unguturu

Summary

Dedicated ServiceNow Developer with 2+ Years of experience meeting client expectations with deliverables.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Analyst

Deloitte
06.2022 - Current
  • Worked on ServiceNow ITSM, SPM, Now Platform modules for the past 2 years.
  • Created Catalog items, UI Policies, Workflow, Flow Designer, Client Scripts, Business Rules.
  • Worked on Health Scan Recommendations and plugin installations for maintaining the score of the instance.

Education

B.Tech - Civil Engineering

National Institute of Technology, Warangal
Warangal, Telangana
05.2022

Skills

  • ServiceNow Platform
  • IT Service Management (ITSM)
  • Strategic Portfolio Management (SPM)
  • Flow Designer
  • Workflows
  • SQL

Certification

  • ServiceNow Certified System Administrator - Oct 2022
  • Micro Certification - Flow Designer - June 2024
  • Micro Certification - Performance Analytics - July 2024
  • Micro Certification - Integration Hub - August 2024

Additional Information

  • Led the Learning & Development (L&D) certification activity, ensuring the team is up-to-date with required certifications and encouraging them to pursue additional certifications for continuous professional growth.
  • Member of the AHM activities team, scheduling monthly connect sessions and delivering presentations.

Timeline

Analyst

Deloitte
06.2022 - Current

B.Tech - Civil Engineering

National Institute of Technology, Warangal
Jyothsna Devi Adapa