Jyothsna Devi Adapa
Unguturu
Summary
Dedicated ServiceNow Developer with 2+ Years of experience meeting client expectations with deliverables.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Analyst
Deloitte
Hyderabad, India
06.2022 - Current
- Worked on ServiceNow ITSM, SPM, Now Platform modules for the past 2 years.
- Created Catalog items, UI Policies, Workflow, Flow Designer, Client Scripts, Business Rules.
- Worked on Health Scan Recommendations and plugin installations for maintaining the score of the instance.
Education
B.Tech - Civil Engineering
National Institute of Technology, Warangal
Warangal, Telangana05.2022
Skills
- ServiceNow Platform
- IT Service Management (ITSM)
- Strategic Portfolio Management (SPM)
- Flow Designer
- Workflows
- SQL
Certification
- ServiceNow Certified System Administrator - Oct 2022
- Micro Certification - Flow Designer - June 2024
- Micro Certification - Performance Analytics - July 2024
- Micro Certification - Integration Hub - August 2024
Additional Information
- Led the Learning & Development (L&D) certification activity, ensuring the team is up-to-date with required certifications and encouraging them to pursue additional certifications for continuous professional growth.
- Member of the AHM activities team, scheduling monthly connect sessions and delivering presentations.
Timeline
Analyst
Deloitte
06.2022 - Current
B.Tech - Civil Engineering
National Institute of Technology, Warangal