Jyoti
Delhi
Summary
Highly astute Customer Service Executive capable of finding effective resolutions for complex issues. Promoting dynamic listening and team collaboration skills. Energetic, friendly personality with exceptional upselling and cross-selling skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
DBS Bank India Ltd
Delhi
06.2019 - 04.2025
Handling all the operational works
- Death claim cases
- Lea notices
- Customer grievances
- Head-teller authorisation
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Managed daily operations of the Customer Service Department.
- Provided customer service in a courteous and professional manner.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Developed strategies to improve customer service processes and procedures.
Education
A-Levels - Banking and Finance
Times pro
Nehru Place06-2019
Some College (No Degree) - Bachelor Degree in Commerce
Delhi University
New Delhi 09-2018
Skills
- Customer services
- Customer engagement and interaction
- Professionalism
- Customer enquiry case management
- Data entry efficiency
- Conflict Resolution
Certification
- Certificate in Mutual Funds NISM V
Accomplishments
- PAN India top performer in insurance in DBS Bank India Ltd in 2024.
Language
- English
- Hindi
Timeline
Customer Service Officer
DBS Bank India Ltd
06.2019 - 04.2025
A-Levels - Banking and Finance
Times pro
Some College (No Degree) - Bachelor Degree in Commerce
Delhi University