Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Jyoti Buckda

New Delhi

Summary

2.5 years work experience as a customer care executive, 15 years professional experience as a Admin & Export Documentation Executive.

Looking forward to working with an esteemed organization where I can utilize my inter-personal and customer service experience, and contribute the best of my capability to the company, while learning and growing in my own career.

Overview

19
19
years of professional experience

Work History

Admin and Export Documentation Executive

Rajganga Agro Product Pvt Ltd, Delhi
Delhi
12.2009 - Current
  • Oversee management of the front desk.
  • Respond to client and customer calls and address their queries.
  • Maintain stationery procurement, inventory, distribution & records.
  • Perform general administrative duties including – scheduling meetings, appointments, faxing, mailing and daily office functions.
  • Collected mails and replied as per the instruction of seniors and managers.
  • Manage response to customer and client emails with input from managers as needed.
  • Use database management, like Excel to track daily bills, including the phone, electricity bills, stationary bills, pantry bills etc.
  • Received and dispatch courier and distributes to the respective departments.
  • Update voucher in tally.
  • Prepare RTGS/NEFT and SAPTA, SAFTA & COO.
  • Prepare various types of correspondence letters
  • Prepare Pre and Post Documentation of shipment – Invoice, Packing List, tracking Shipments, letter of credit, Prepare BRC, Coordination with CHA and shipping agent.
  • Filling Export return in Export Inspection Agency, APEDA and Spices Board.

Customer Care Executive

N.V.R & Associates – Delhi
Delhi
10.2006 - 01.2009
  • Managed processing of bills and collection of balances from customers.
  • Addressed customer’s complaints and resolution.
  • Handled all kind of disputes, like excess phone bills and default phone instruments.
  • Oversaw monthly dues collection and billing for x number of customers.

Education

B.A -

University of Delhi
01.2010

12th - Commerce

C.B.S.E Board
01.2006

MBA - HR

MDU
Rohtak

3 months Basic Computer Course -

Universal Network Institute

Tally -

F-tech

Skills

  • Basic knowledge of internet, Microsoft Office and general computer use
  • Fluent in Hindi & English
  • Multi tasker with ability to be flexible as per the changing environment
  • Hard working

Hobbies and Interests

Hobbies: Reading and Listening to music

Timeline

Admin and Export Documentation Executive

Rajganga Agro Product Pvt Ltd, Delhi
12.2009 - Current

Customer Care Executive

N.V.R & Associates – Delhi
10.2006 - 01.2009

B.A -

University of Delhi

12th - Commerce

C.B.S.E Board

MBA - HR

MDU

3 months Basic Computer Course -

Universal Network Institute

Tally -

F-tech

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Jyoti Buckda