JYOTI CHAUHAN
CRM
Gurgaon
Summary
Customer Relationship Manager with 2 years of experience in the security industry. Skilled at managing client relationships, understanding their security needs, and providing effective solutions. Focused on ensuring customer satisfaction, resolving issues quickly, and maintaining long-term partnerships. Eager to continue growing in the security field and delivering reliable, top-quality service to clients.
Overview
3
3
years of professional experience
2
2
Languages
Work History
CRM Executive
SKYLARK INFRA ENG PVT LTD
05.2023 - Current
- Client Data Management
- Service Scheduling & Resource Allocation
- Incident Reporting & Tracking
- Communication & Alerts
- Performance Monitoring
- Complaint & Feedback Management
- Billing & Contract Management
- Compliance & Documentation
- Followed up on outstanding payments and service issues
Skylark Infra Pvt Ltd
01.2023 - Current
- Build good relations with customer.
- Coordinate with all field officers for timely attendance collection and invoice submission.
- Salary disbursement post cross check and matching with due payment from client end.
- Payment follows up 10 to 25th of every month.
- Mail MIS to management.
- Shared training PPT to clients.
- Creating business leads and arranging meeting with new clients to generated revenue.
- Prepared Quotations for New Clients.
- Attend business meeting with BD team.
Education
MBA - HR
GJU University Hisar
BBA - undefined
MD University Rohtak
12TH - Haryana Board
10th - Haryana Board
Skills
Team Management
Timeline
CRM Executive
SKYLARK INFRA ENG PVT LTD
05.2023 - Current
Skylark Infra Pvt Ltd
01.2023 - Current
BBA - undefined
MD University Rohtak
12TH - Haryana Board
10th - Haryana Board
MBA - HR
GJU University Hisar
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