Jyoti Chauhan
Gurugram
Summary
Lead Analyst and Certified Scrum Master with nearly 9 years of expertise in benefits administration, client change management, and MM365+ implementations. Demonstrated success in collaborating with global clients including New York Life Insurance, HSBC, CenturyLink/Lumen, Caesars Entertainment, Phillips 66, and Mercer. Proficient in guiding teams of up to 8 members, spearheading annual enrollment initiatives, overseeing carrier file integrations, and executing client-specific change orders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Analyst
Wipro
Gurugram
03.2024 - Current
- Facilitated daily stand-ups, sprint planning, reviews, and retrospectives for team of 8 analysts.
- Ensured adherence to Agile principles and Scrum framework, enhancing delivery timelines.
- Partnered with Product Owners to refine user stories and prioritize backlog effectively.
- Managed annual enrollment projects and diverse client change orders for timely delivery.
- Coached team members on Agile best practices to promote self-organization.
Senior Lead Implementation Analyst
Mercer India Pvt ltd
09.2022 - 03.2024
- Led MM365+ implementation to optimize operational capabilities.
- Analyzed client requirements to develop tailored implementation strategies.
- Developed manual test cases through thorough analysis of Functional Specification Documents.
- Created, executed, and reviewed test cases while logging defects for tracking purposes.
- Ensured defect resolution by actively tracking and rectifying errors until closure.
- Implemented software builds locally to support unit, integration, and regression testing processes.
- Conducted end-to-end testing to prevent defects from reaching production environment.
Senior Analyst
Wipro HR services India Pvt ltd
11.2016 - 09.2022
- Having 6 years of experience in U.S Health and Welfare Domain.
- Worked on Configuration, test planning and Testing of various change order and Annual Enrollments.
- Currently working on Carrier files validation.
- Knowledge of defect life cycle.
- Well versed with Test Documentation (Test Scenario, Test Case, Test Data, and Defect Report).
- Experience in performing Functional testing, Re Testing, Regression Testing, and System Testing.
Education
B.tech - Information technology
GL bajaj institute of technology and management
Greater Noida01.2016
12th Standard -
Sant Buddha Ram Inter College
Agra01.2012
10th standard -
St Patrick's junior college
Agra01.2009
Skills
- Agile methodologies
- Regression testing
- Test case development
- Functional testing
- Quality assurance
- Requirement analysis
- Project management
- Defect tracking
- Configuration management
- Health and welfare knowledge
- End-to-end testing
- System testing
- Scrum processes
- Sprint planning
- Software development lifecycle
- Scrum methodology
Projects
Wipro (Lead Analyst, March 2024 – Present)Aligned with New York Life Insurance and HSBC.
Leading a team of 8 analysts, overseeing annual enrollment processes and managing diverse client change orders.
Driving efficiency in benefits administration and ensuring timely delivery of client requirements.
Mercer
Worked on MM365+ implementation and carrier file management, contributing to streamlined benefits operations and improved data accuracy.
Wipro (Earlier Tenure)
Aligned with CenturyLink/Lumen for 4 years, supporting large-scale benefits and HR technology initiatives.
Partnered with Caesars Entertainment Corporation and Phillips 66 for 1 year, delivering enrollment solutions and handling client-specific change orders.
Supported HSBC and New York Life Insurance (NYL) on annual enrollment cycles and multiple client change orders.
Hobbies and Interests
- Music
- Cooking
Certification
Certified Scrum Master
Timeline
Lead Analyst
Wipro
03.2024 - Current
Senior Lead Implementation Analyst
Mercer India Pvt ltd
09.2022 - 03.2024
Senior Analyst
Wipro HR services India Pvt ltd
11.2016 - 09.2022
B.tech - Information technology
GL bajaj institute of technology and management
12th Standard -
Sant Buddha Ram Inter College
10th standard -
St Patrick's junior college