Summary
Overview
Work History
Education
Skills
Interests
Quote
Timeline
Hi, I’m

Jyoti Chauhan

Functional Consulatant
Gurgaon
Jyoti Chauhan

Summary

Results-driven Functional Consultant with expertise in Warehouse Management Systems (WMS). Proven track record in implementing and optimizing WMS solutions, improving operational efficiency. Skilled in requirements gathering, stakeholder management, and delivering high-quality solutions on time and within budget. Strong problem-solving abilities and a commitment to exceptional customer service. Seeking opportunities to leverage WMS expertise and drive process improvements in Supply Chain Management.

Overview

3
years of professional experience
3
years of post-secondary education
2
Languages

Work History

All Cargo, WMS
Gurgaon

Functional Consultant
09.2021 - Current

Job overview

  • Coordinated the successful implementation of WMS at 6 sites, resulting in a 30% increase in efficiency and a reduction in inventory discrepancies by 75%
  • Provided consultation to clients on customized configurations and integrations with existing systems by understanding their requirements resulting in a 20% increase in client retention rates across multiple industries
  • Optimized existing WMS systems for clients, resulting in an average inventory accuracy improvement of 15%
  • Collaborated with cross-functional teams to analyze and resolve warehouse-related issues. Along with that communicated with the WMS development team regarding user feedback and improved system functionality
  • Created training materials and conducted training sessions for over 100 new users and other employees on best practices for utilizing the WMS system, resulting in a reduction in employee errors and a 50% increase in productivity. Along with that provided them with ongoing support
  • Worked closely with the IT team to resolve technical issues and improve system functionality.

Plan Your Memories

Client Service Executive
03.2021 - 09.2021

Job overview

  • Generated leads and increased prospect engagement by 40% through implementing a targeted outreach strategy utilizing social media, email campaigns, and networking events
  • Developed and maintained strong relationships with key clients, resulting in a 25% increase in client retention rate over the tenure
  • Coordinated event decor for over 20 high-profile events, ensuring timely and seamless execution while adhering to strict budgetary constraints
  • Led a team of 10 event staff members, overseeing logistics and ensuring seamless execution of all events
  • Compose and proofread presentations and reports, providing accurate, concise, and error-free communication.

First Cry

Operation Executive
10.2020 - 02.2021

Job overview


  • Expertise in call center operations, including call management, customer service, and quality assurance, with a focus on delivering prominent levels of customer satisfaction
  • Strong problem-solving and critical thinking skills, with the ability to identify and address customer issues quickly and effectively
  • Experience with CRM tools and other customer management software, with a focus on leveraging data to improve customer experiences and outcomes.

Education

Shri Guru Ram Rai University
Dehradun

BCA from Computer And Information Sciences
06.2017 - 05.2020

University Overview

Skills

System Customizationundefined

Interests

Dancing

Travelling

Quote

"The only way to do great work is to love what you do."
Steve Jobs

Timeline

Functional Consultant
All Cargo, WMS
09.2021 - Current
Client Service Executive
Plan Your Memories
03.2021 - 09.2021
Operation Executive
First Cry
10.2020 - 02.2021
Shri Guru Ram Rai University
BCA from Computer And Information Sciences
06.2017 - 05.2020

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Jyoti ChauhanFunctional Consulatant