Jyoti Deokar

Led transition programs by mapping billing processes, optimizing documentation, and onboarding new joiners for prebilling validations.

Engaged stakeholders to resolve billing challenges for high-revenue clients by aligning data sources and identifying process gaps.

Built automated Power BI report for Live Survey tracking, providing real-time visibility into client feedback.

Developed and maintained Operational Risk Management dashboard using ServiceNow and Snowflake for data-driven decision-making.

Managed Power BI workspace, implementing enhancements based on stakeholder input and conducting regular feedback walkthroughs.

Created Snowflake views with SQL for seamless Power BI integration, utilizing Python scripts for automated reporting.

Interpreted contracts for accurate billing of mainframe, infrastructure, cloud, and consultation services.

Audited invoices against contracts to detect revenue leaks and recovered funds by engaging stakeholders.

Suggested process improvements like RACI matrix establishment and SOP creation to close gaps.

Facilitated discussions with offshore and onshore teams to finalize Revenue Assurance findings.

Devised audit strategies to meet targets set by leadership.

Developed presentations showcasing Revenue Assurance dashboards for executive leaders.

Conducted team performance reviews and established comprehensive training plans.

Conducted acceptance testing, configuration, and call detail records validation for network changes and expansions, delivering within turnaround times.

Participated in disaster recovery drills to ensure no revenue leakage by performing UAT and configuration validation.

Supported incident management by analyzing reported issues, providing impact analysis and recommendations to business units.

Led projects including ETOPUP/Euronet migration, GGSN upgrades, and CPOS-ETOPUP integration.

Managed integration with payment gateways for online payments, M-Pesa implementation, 4G launch, and VoLTE technology changes.

Revenue Audit:

· Finding revenue leakages throughout the billing chain on day today basis.

· Working on audit exceptions using different audit logics and making sure that telecom services are added correctly in provisioning and then billing system.

· Capturing errors in billing/provisioning system and fix them by back billing/crediting as per requirement.

· Verifying early termination fees charged to the customers and correcting them if required.

· Verifying monthly recurring charges for huge customers by monitoring their contract documents.

Cycle Audit:

· Monitoring different billing cycles prior to invoice posting.

· Month to month invoice comparison and analyze any spike/trough in revenue by using CDR level information. Provide impact analysis for exceptions if any.

· Monitoring major accounts that are impacting the current month’s invoice and provide reviews/analysis to onshore management.

· Capturing any errors in billing, provisioning systems and highlight to respective team before invoice commitment and fix those.

· As part of cycle audit reviewing all the parameters of invoices e.g., additions/disconnections of services, monthly recurring charges, non-recurring charges, usage, taxes, payments, discounts, and adjustments.

Monitored interconnect margin assurance for retail and wholesale revenue.

Investigated and resolved revenue impact from rejected CDRs across billing platforms.

Conducted risk assessments during CDR flow from switch to bill, calculating impacts using detailed data.

Analyzed daily traffic trends, identifying deviations for prepaid and postpaid customer segments.

Compiled mid-month revenue reports with forecasts based on actual performance over 15 days.

Prepared month-end reports comparing actual revenue against forecasts.

Managed team operations during team leader's absence, ensuring continuity of work.