Jyoti Gautam
Receptionist/Site SOC Operator
Noida
Summary
Highly organized and personable professional leveraging strong interpersonal and communication skills across diverse administrative and security roles. Committed to delivering exceptional visitor experiences, enhancing operational efficiency, and contributing to a dynamic team environment.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Front Desk Executive
Arihant Urban Space Pvt. Ltd
01.2026 - Current
- Managed guest check-ins and check-outs, ensuring smooth operations and high satisfaction levels.
- Handled guest inquiries and concerns promptly, enhancing customer service experience.
- Coordinated with housekeeping and maintenance teams to address room readiness and guest requests efficiently.
- Utilized property management system to manage reservations and track guest preferences effectively.
- Monitored inventory of office supplies and amenities, ensuring availability for seamless service delivery.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Developed and implemented filing systems, improving document retrieval speed and organization.
Site SOC Operator
Adobe
03.2025 - 11.2025
- Operated as a Site Security Operator; managing ID card production and access badge monitoring for facility access.
- Monitored critical security systems, including CCTV and fire alarms, ensuring timely incident detection and response.
- Maintained meticulous records of ID badges and access activities for compliance and security auditing.
- Keeping the records of lost and found and maintaining the lost and found items.
- Generated reports on access control activity, providing insights for security analysis and improvement.
- Collaborated with security teams to implement and maintain security procedures for visitor management and access provisioning.
- Performed regular audits of access control data and ID card inventories to identify and mitigate potential risks.
- Responded to and investigated security alerts related to physical access, escalating incidents as appropriate.
- Maintained comprehensive ID card production processes, adhering to strict security protocols and regulatory requirements.
- Monitored and managed physical access control systems, ensuring secure facility access across multiple locations.
Visitor Management Executive
DLF Tech park
09.2024 - 02.2025
- Executed comprehensive visitor management; including ID card issuance and visitor pass creation.
- Managed client visit schedules and communications, responding to emails promptly to facilitate smooth operations.
- Ensured efficient and secure visitor access procedures, enhancing overall security posture.
- Managed end-to-end visitor registration process, ensuring accurate data capture and compliance with security protocols.
- Issued and maintained visitor identification cards and passes, adhering to strict access control procedures.
- Coordinated with security personnel to verify visitor information and facilitate seamless entry and exit.
- Maintained detailed visitor logs and databases, ensuring data integrity and accessibility.
- Developed and implemented visitor management procedures to enhance security and streamline operations.
- Achieved 100% compliance with visitor registration requirements through consistent monitoring and training.
Receptionist
Accenture
02.2021 - 12.2023
- Facilitated seamless visitor experiences by greeting and directing guests for meetings with management and sales staff.
- Managed ID card creation and distribution, ensuring accurate record-keeping and security compliance.
- Administered incoming calls, sorting and distributing mail to employees effectively, improving internal communication.
- Managed a multi-line phone system, efficiently routing calls and providing accurate information to callers.
- Greeted and welcomed visitors, ensuring a professional and positive first impression for Accenture.
- Coordinated meeting room bookings and prepared conference rooms for presentations and interviews.
- Maintained a tidy and organized reception area, contributing to a welcoming environment.
- Provided administrative support to various departments, including data entry and document preparation.
- Supported office supply inventory and coordinated ordering processes to ensure adequate stock levels.
Education
Bachelor of Science - undefined
Dr. BR Ambedkar University
05-2026
12th Standard (High School Diploma equivalent) - undefined
MMKSSVM
01-2019
10th Standard (High School Diploma equivalent) - undefined
MMKSSVM
01-2017
Skills
Management
Creativity
Computer Skills
Critical Thinking
Leadership
Visitor Management
ID Card Production
CCTV Monitoring
Front Desk Operations
Communication
Timeline
Front Desk Executive
Arihant Urban Space Pvt. Ltd
01.2026 - Current
Site SOC Operator
Adobe
03.2025 - 11.2025
Visitor Management Executive
DLF Tech park
09.2024 - 02.2025
Receptionist
Accenture
02.2021 - 12.2023
10th Standard (High School Diploma equivalent) - undefined
MMKSSVM
12th Standard (High School Diploma equivalent) - undefined
MMKSSVM
Bachelor of Science - undefined
Dr. BR Ambedkar University