Jyoti Khare
Chennai
Summary
With over 14 years of diverse experience, including 9 years in Technical Writing, I have developed strong process ownership skills across Life Cycle Engineering, Product Health Monitoring, Field Event Management, and Configuration/Data Management for Aviation (Gas Turbine Engines) and Water Technology sectors. In my current role, I lead writing processes, leveraging expertise in content strategy to ensure clear and impactful communication. My background as a Product Support Engineer enhances my ability to produce accurate, compliant documentation, while my early career in aviation instruction equipped me to manage projects and deliver high-quality technical content.
Overview
15
15
years of professional experience
Work History
Lead Technical Writer - Process Owner
Xylem | Evoqua Water Technologies Pvt. Ltd.
Chennai
08.2020 - Current
- Project controller for the Technical Communication and Document Management process.
- Process Owner for DDLC to align with SDLC and ensure Engineering Change Management.
- Spearheaded the establishment of a Technical Writing Department.
- Implemented strategic approaches to reduce execution time and increase documentation productivity.
- Oversaw resource planning and effort estimation for project execution and delivery, ensuring efficient allocation and management of resources.
- Monitor and track document control metrics and performance indicators.
- Collaborated with cross-functional teams to gather technical insights.
- Conducted meticulous research and analysis to ensure accuracy and relevance.
- Curated documentation standards, templates, and style guides to ensure consistency and clarity through LEAN principles.
- Managed a diverse array of technical documentation, including user manuals, installation guides, troubleshooting guides, technical specifications, and e-learning materials, etc.
- Ensured compliance with industry standards and regulations in all documentation efforts.
- Provided mentorship and guidance to junior technical writers, supporting their professional development.
Sr. Product Support Engineer (Life Cycle Engineer)
Cyient Limited
Bangalore
06.2018 - 04.2020
- Supported operations and maintenance of Pratt and Whitney Engines, ensuring seamless functionality and performance.
- Conducted reliability engineering analyses to optimize product performance, quality, and safety standards.
- Authored technical documentation, including manuals, specifications, and guides, ensuring accuracy and compliance with industry standards.
- Collaborated with cross-functional teams to address technical issues and implement effective solutions, fostering seamless communication and workflow efficiency.
- Played a key role in revising and updating technical documentation, ensuring alignment with product modifications.
- Managed field events, conducting assessments and troubleshooting to identify and resolve technical issues, ensuring customer satisfaction and product reliability.
- Participated in product testing and validation processes within an Agile framework, contributing to the development of high-quality, reliable products.
- Involved in Engine Health Monitoring projects to proactively monitor engine performance, detect anomalies, and optimize maintenance schedules, thereby enhancing overall reliability and reducing downtime.
- Maintained strong customer relationships, providing ongoing support and addressing inquiries and concerns promptly and effectively.
- Contributed to continuous improvement initiatives, driving efficiency and effectiveness in product support operations and processes.
- Implemented lean process methodologies to streamline workflows and enhance efficiency in product support operations.
Engineer (Service, Life Cycle Engineering, and Technical Writer)
Quality Engineering and Software Technologies
Bangalore
12.2014 - 06.2018
- Led Life Cycle Engineering to ensure product performance optimization.
- Collaborated with cross-functional teams and worked closely with subject matter experts to ensure accuracy and adherence to industry standards.
- Implement Engine Health Monitoring observations, enabling proactive maintenance and minimizing downtime.
- Managed manual revision requests and developed comprehensive technical documentation, including service and overhaul manuals, service and modification bulletins, How-to guide documents, and troubleshooting procedures, release notes.
- Standardized the guidelines and work instructions to ensure process durability.
- Confirmed the compliance with industry standards
- Implemented robust configuration and data management protocols within the aviation maintenance environment.
- Identified Predictive Maintenance requirements by monitoring Engine Health Performance trends.
- Participated in proactive maintenance interventions and mitigating potential issues.
- Responsible for Field Event Management to ensure correct field, line, and shop incidents.
- Conducted technical analysis and root cause analysis to gather technical information.
- Actively participated in product development meetings, providing valuable insights and recommendations based on technical expertise.
- Provided product training to service technicians and engineers on new products, procedures, and modifications.
Instructor and Dy. Chief Instructor
Aviation Institutes
Nasik And Mumbai
01.2010 - 11.2014
- Established the training facility for mentorship of aspiring aviation professionals.
- Conducted practical training sessions, overseeing flight simulations, and hands-on exercises to enhance students' practical skills and knowledge.
- Facilitated comprehensive training programs and classroom instructions on gas turbine engines, aircraft structures, aerodynamics, general engineering, and workshop practices.
- Maintained lecture records through lesson plans and training notes.
- Responsible for supervising and facilitating audit programs, ensuring adherence to industry standards and regulatory requirements.
- Spearheaded the delivery of comprehensive and high-quality education in aircraft maintenance engineering,
- Delivered a remarkable track record of 100% student success.
- Developed and followed the curriculum, ensuring alignment with stringent industry standards and regulatory requirements.
- Assessed student performance through examinations, practical assessments, and evaluations, providing constructive feedback to support their learning and development.
- Planned timetable and academic calendar every semester.
- Mentored and guided junior instructors, providing support and guidance in delivering effective instruction and maintaining high training standards.
- Fostered a positive and inclusive learning environment, promoting teamwork, professionalism, and a strong commitment to safety within the aviation industry.
Education
MBA - Project Management
Manipal University
Jaipur07-2024
Bachelor of Science - Aircraft Maintenance
Singhania University
Rajasthan12-2013
High School Diploma -
Hindustan Institute of Aeronautics
Bhopal07-2008
Skills
- XML/ SGML/ DITA/ MSG
- EASA Part 21/ 66/ 147, J035, ASD-STE100, ATA 100, iSpec 2200, S1000D
- Arbor Text Editor/ Epic Editor, oXygen XML Editor, Astoria, Adobe Acrobat Pro DC, Microsoft (MS) Word, MS Excel, MS PowerPoint, SharePoint, One Drive, Adobe FrameMaker/ RoboHelp
- MS Visio, Canva, Drawio, Power BI, Adobe Illustrator, Snipping Tool, Greenshot
- PS2000, Enovia, Team Center, Windchill, Contenta, CRM, CODAC, PDM/ PLM, FEM dashboard, Rolls-Royce Care Portal, Teamcenter, GPCI Weblog, Airbus Supply/ Boeing 787 toolbox, Maximo, Assembly Flow sheet (AFS)
- MS Stream, PowerPoint, Articulate 360, Zoom, MS Teams, Webex
- Acrolinx, Write sonic, Copyai, GPT 35, Copilot ai
Websites
Recognition and Achievements
- Featured in the March 2024 edition of "Women at Helm" by Xylem, turning the spotlight on my invaluable contribution in being instrumental to drive a change with my leadership and expertise in Technical Writing.
- Featured in May 2023 edition of Employee Spotlight by Evoqua News for enjoying working as a Technical Writer.
Timeline
Lead Technical Writer - Process Owner
Xylem | Evoqua Water Technologies Pvt. Ltd.
08.2020 - Current
Sr. Product Support Engineer (Life Cycle Engineer)
Cyient Limited
06.2018 - 04.2020
Engineer (Service, Life Cycle Engineering, and Technical Writer)
Quality Engineering and Software Technologies
12.2014 - 06.2018
Instructor and Dy. Chief Instructor
Aviation Institutes
01.2010 - 11.2014
MBA - Project Management
Manipal University
Bachelor of Science - Aircraft Maintenance
Singhania University
High School Diploma -
Hindustan Institute of Aeronautics
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