Open To Work
JYOTI KUMARI
Hyderabad,telengana
Summary
Results-driven professional with a multidisciplinary foundation in Economics, Political Science, and Mass Communication. Proven ability to manage large-scale operational risk, apply policy frameworks under pressure, and communicate complex information with clarity. Passionate about bridging data-driven research and public-facing advocacy to support inclusive growth and sustainable policy initiatives.
Overview
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Trust & Safety Associate
Accenture
Hyderabad
07.2023 - Current
- Reviewed and moderated 500+ content pieces daily, enforcing platform policies with precision to uphold user safety and account integrity at scale.
- Drove a 20% reduction in resolution time for complex cases by identifying workflow inefficiencies and implementing targeted process improvements.
- Assessed and resolved escalated risk reports, applying sound regulatory and compliance judgment in a fast-paced, high-stakes environment.
- Sustained platform-wide trust and safety by executing rigorous content governance protocols across millions of user interactions.
Education
Bachelor of Arts - Mass Communication, Economics & Political Science
Bhavan's Vivekananda College
Osmania University 04.2018 - 01.2021
Master of Arts - Journalism And Mass Communication
Manipal University Jaipur, ONLINE MODE
Jaipur 02.2026 - Current
Skills
- Operational Risk Monitoring & Mitigation
- Regulatory & Policy Compliance
- High-Stakes Decision-Making & Escalation Management
- Content Moderation & Trust and Safety Operations
- Data Review & Quality Assurance
- Risk Assessment & Management
- Payment Processing Operations & Fraud Awareness
- Professional Communication & Stakeholder Reporting
- Social Media Monitoring & Digital Awareness
- Attention to Detail in High-Volume Environments
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Digital content analysis
- Incident escalation
Certification
AI for All (YUVA), Coursera
Timeline
Master of Arts - Journalism And Mass Communication
Manipal University Jaipur, ONLINE MODE
02.2026 - Current
Trust & Safety Associate
Accenture
07.2023 - Current
Bachelor of Arts - Mass Communication, Economics & Political Science
Bhavan's Vivekananda College
04.2018 - 01.2021