Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Jyoti Raman Rajput

Jyoti Raman Rajput

Faridabad

Summary

Dedicated Sales and After sales Training professional with 18 years of Training experience, Presently working with BMW Group India.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results through training front line staff. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Forward-thinking Senior Manager adept at managing teams of 7 employees.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Manager Sales and Aftersales Training

BMW Group India
06.2011 - Current
  • • Leading the Sales and After sales (Non-Technical) Training operations.
  • Responsible for insuring 1000+ retail staff is trained at BMW retail network. Insuring training certification for key functions.
  • Key job function: Sales Managers, Sales Consultants, BMW Genius, Dealer In-house Trainers, After sales Managers, Service Advisors and CRM.
  • • Leading Brand Training operations
  • Designed the first brand and customer institute outside Germany, also won The Champion of quality award for the same.
  • • Product Launch Training.
  • Designed the Sales and after sales process manual for the retail team.
  • • Process Designing.
  • Designed the Sales and after sales process manual for the retail team.
  • • Training Engagement.
  • Designed the Sales and after sales process manual for the retail team.
  • • Digitalization in Training.
  • In order to make training more sustainable designed the virtual and web based training set-up. Today the digital training mandays contribute a lot to overall training mandays

Sales Cum Soft Skill Trainer

Hyundai Motors India Ltd
06.2010 - 06.2011
  • Developing and Delivering Sales and Soft Skills Training to Sales Consultants, Sales Managers, and Area Sales managers.
  • Content Development:- Has been updating the Sales Training handbook on monthly basis with competition comparisons and developing training material for new product launch.
  • Developed DNC (Demonstration, Negotiation, Closing) DVD.
  • Organized National Sales Skill completion and National Dealer In-House Sales Trainer Convention.

Soft Skills Trainer

Honda Siel Cars India Ltd
06.2007 - 06.2010
  • Developing and Delivering Soft Skills training to Honda Siel Staff, Dealership Service Managers, Sales Managers, Service Advisors, Sales Consultants and Customer Relationship Executives.
  • Up gradation and standardization of all the existing training modules through constant research.
  • Track and Measure the effectiveness of the training through complaint analysis.
  • Planning Activities – Doing training need analysis, making training calendar for each quarter, maintaining manpower and training data of all dealership across India, Planning and Execution of all trainings as per the quarterly consolidated training calendar.
  • Asia Oceania Bloc Convention 2007 :- Has Represented Honda Siel Cars India Ltd as an MC at Asia Oceania Bloc Convention 2007.
  • Designing Customer Satisfaction Tools:-Designed service advisors track sheet, quality sticker, posters and instant feedback forms to enhance customer satisfaction.
  • Introduction of e-learning- Introduced e-learning and worked towards the effective implementation of the same.

Officer-Training and Development (Soft Skills)

DAV Institute Of Management
06.2003 - 06.2007
  • Have delivered Behavioral and Industry Oriented Training programs to MBA Students and Corporates.
  • Conducted management development program (MDP) for Industry in association with industry associations.
  • Promotional and Image building activity of Institute: - Responsible for Participation in Educational Fairs and conduct the presentation in schools and conducting other marketing activates for the Institute.

Education

M.B.A -

D.A.V Institute Of Management
Faridabad, Haryana
01.2004

Officer-Training and Development - Soft Skills

DAV Institute Of Management
06.2007

Skills

  • Sales proficiency
  • Service excellence
  • Process design expertise
  • Leadership
  • Sales process optimization
  • Team building
  • Curriculum development
  • Training delivery and certification
  • Budget management
  • Innovation management

Certification

  • Internationally Certified Trainer, Honda Motor Company, Japan
  • Certified Senior Instructor, Asian Honda, Thailand
  • Certified Trainer and Facilitator, Carlton Advance Management Institute, USA
  • Certified Master Trainer, BMW Group

Languages

Hindi
English
Punjabi

Personal Information

  • Date of Birth: 03/01/79
  • Marital Status: Married

Timeline

Senior Manager Sales and Aftersales Training

BMW Group India
06.2011 - Current

Sales Cum Soft Skill Trainer

Hyundai Motors India Ltd
06.2010 - 06.2011

Soft Skills Trainer

Honda Siel Cars India Ltd
06.2007 - 06.2010

Officer-Training and Development (Soft Skills)

DAV Institute Of Management
06.2003 - 06.2007

Officer-Training and Development - Soft Skills

DAV Institute Of Management

M.B.A -

D.A.V Institute Of Management

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Jyoti Raman Rajput