Jyoti Sharma
Mumbai
Summary
Customer-focused professional with a strong track record in exceptional service and precise prescription management. Expertise in pharmacy regulations and ethical standards ensures compliance and quality care. Proven ability to collaborate with pharmacy teams for timely processing of urgent requests while maintaining accuracy and patient confidentiality. Specialized skills in medication therapy management and effective communication enhance patient care and support healthcare objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacist Customer Support
Truemeds
Mumbai
01.2024 - 06.2025
- Streamlined customer service support systems to enhance interaction efficiency and satisfaction.
- Documented support processes, achieving 80% reduction in errors.
- Developed customer support chatbot, cutting service costs by 50% through rapid response.
- Created customer knowledge base, decreasing inquiries by 40% via improved self-service options.
- Interpreted prescription orders from authorized prescribers to ensure accurate medication preparation and delivery.
Store Executive
telco medical and general store
Mumbai
02.2021 - 08.2023
- Analyzed store performance trends to create actionable plans for operational enhancements.
- Collaborated with store manager to develop and implement a budget, reducing overhead costs by X%.
- Organized promotional activities including in-store displays, special offers, and discount schemes.
Customer Delight Officer
Aarman solutions pvt.ltd
Mumbai
01.2022 - 09.2022
- Enhanced customer retention rate to 50% through effective relationship management.
- Achieved five-star rating on customer satisfaction surveys by resolving issues promptly.
- Drove 50% sales increase by fostering and maintaining strong client relationships.
- Supervised staff to ensure efficient execution of daily operations.
- Provided exceptional customer service, contributing to positive client experiences.
Education
Diploma of Higher Education - pharmacy
Krupanidhi college of pharmacy
karnataka, karnataka01.2019
HSC -
Maharastra Board
Mumbai01.2017
SSC -
Maharastra Board
Mumbai01.2015
Skills
- Adaptability
- Communication skills
- Team collaboration
- Quick learner
- Pressure management
- Multitasking ability
- Active listening
- Customer relationship management
- Medication preparation
Personal Information
Title: Pharmacist
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Affiliations
- Teamwork
- Communication
- Adaptability
- Arts
Certification
- Maharashtra Diploma Pharmacy
Timeline
Pharmacist Customer Support
Truemeds
01.2024 - 06.2025
Customer Delight Officer
Aarman solutions pvt.ltd
01.2022 - 09.2022
Store Executive
telco medical and general store
02.2021 - 08.2023
Diploma of Higher Education - pharmacy
Krupanidhi college of pharmacy
HSC -
Maharastra Board
SSC -
Maharastra Board
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