Jyoti Singh
Ghaziabad
Summary
Results-driven Process Specialist known for productivity and efficient task completion. Specialize in process optimization, workflow management, and quality assurance to enhance operational efficiency. Possess strong problem-solving skills, adaptability, and communication abilities. Excel in fast-paced environments by leveraging organizational and teamwork skills to meet and exceed objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Process Specialist
Infosys BPM Ltd
Ghaziabad
08.2015 - Current
- Supervised TMS and AO Helpdesk for grievance redressal involving deductors, taxpayers, and income tax officers.
- Conducted analysis on defaults including short payment, short deduction, late filing, and late payment.
- Prepared MIS reports, weekly review reports, reconciliations, e-tutorials, and PowerPoint presentations for website content.
- Managed face-to-face meetings with deductors, taxpayers, and assessing officers on client's behalf.
- Assisted income tax inspectors and assessing officers in resolving queries from deductors and taxpayers.
- Handling CPGRAM Queries with DCIT and Inspectors of Income Tax.
- Reviewed customer requirements to ensure accuracy of product specifications.
- Developed and implemented process improvement initiatives to increase efficiency and reduce costs.
- Implemented changes to existing procedures as required by management.
- Provided technical support to other departments within the organization.
Senior Back Office Executive
DB International Stock Brokers LTD.
Delhi
01.2007 - 06.2014
- Oversaw verification of account openings and all slip types.
- Handled pay-in and pay-out transactions efficiently.
- Managed dematerialization process for physical shares.
- Generated comprehensive reports from CDSL.
- Monitored dividend distribution to ensure accuracy.
- Updated back office system for depository processes.
- Established POA and auto payment setups, including early payment options.
- Provided exceptional customer service at front desk.
Education
MBA - Finance
Symbiosis
Pune01-2008
Skills
- Process improvement
- Data analysis
- Technical support
- Report generation
- Customer service
- Regulatory compliance
- Query resolution
- Quality assurance
- Process analysis
- Report analysis
- Continuous improvement
- Multitasking Abilities
Accomplishments
- Spot Award (8 times): best performer in a quarter
- Individual Extra Miler (5times) : Award for best performance with extra Initiative in a quarter.
- I-STAR (3 times) : Annual award for outstanding performance in a year.
Certification
- Idea Improvement which was published in Lex.
Languages
English
Beginner
A1
Hindi
Beginner
A1
Bhojpuri
Native
Native
Skills
- MS Excel
- MS Word
- MS Powerpoint
- TRACES and Cognos
Jyoti Singh
Date :
Timeline
Process Specialist
Infosys BPM Ltd
08.2015 - Current
Senior Back Office Executive
DB International Stock Brokers LTD.
01.2007 - 06.2014
MBA - Finance
Symbiosis