Jyoti S Pattennavar
Consultant Specialist
Bangalore
Summary
Results-driven professional seeking a challenging career in an organization to contribute skills that foster personal growth and company advancement. Committed to accuracy and precision, consistently striving for excellence in all endeavors. Promotes transparency and productivity through effective communication skills. Demonstrates patience, exceptional time management, and a collaborative mindset. Proficient in swiftly assessing situations with confidence and skill.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Consultant Specialist
LTIMindtree
04.2022 - 04.2024
- Managed a team of 16 members.
- Stayed up-to-date on current inventory, product updates, features and accessories through ongoing training and independent research.
- Tracked prospective customers and followed up with clients when new products or promotions arose that met expressed needs.
- Mentored junior consultants, sharing industry knowledge and best practices to contribute to their professional growth.
- Implemented process improvements that led to increased efficiency for both internal team members and external clients.
- Tracked project progress meticulously, ensuring timely completion of milestones while keeping stakeholders informed throughout the process.
Senior Customer service representative
Groupon
03.2018 - 03.2022
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Customer Support Advisor
24/7
06.2016 - 03.2018
- Promoted a positive work environment by actively contributing ideas during team meetings aimed at enhancing overall productivity.
- Enhanced team performance with regular coaching and feedback sessions.
- Contributed to the development of a new training program for incoming Customer Support Advisors, improving onboarding experience.
- Maintained detailed records of customer interactions, allowing for better tracking of trends and improvements in service delivery.
- Improved customer satisfaction by resolving complex issues and providing exceptional service.
Education
B E - computer science
Govt. Engineering college
K R petP U C - science
LRJ college
GokakS S L C - undefined
The Volkart Academy
Gokak FallsCertification
.Net, Sangli Maharashtra, Boston institute
Accomplishments
- Meet the Difficulties of customer queries.
- Motivating existing customers to use new & upcoming offers.
- Achieving all types of targets.
- Providing better customer service for customer satisfaction.
Roles And Responsibilities
- Take ownership of customer issues.
- Collect prompt and accurate feedback from customers.
- Troubleshoot problems and see them through to resolution.
Disclaimer
This is to certify that all the details mentioned above are true to the best of my Knowledge.
Timeline
Consultant Specialist
LTIMindtree
04.2022 - 04.2024
Senior Customer service representative
Groupon
03.2018 - 03.2022
Customer Support Advisor
24/7
06.2016 - 03.2018
B E - computer science
Govt. Engineering college
P U C - science
LRJ college
S S L C - undefined
The Volkart Academy
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