JYOTI SUREKHA
Bahraich
Summary
Enthusiastic and detail-oriented professional with over 2 years of experience in sales and banking operations, seeking to transition into a business analyst role. Adept at data analysis, problem-solving, and using insights to drive business decisions. Eager to leverage my analytical skills and experience in customer satisfaction and revenue management to contribute to data-driven strategies and solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
IndusInd Bank
Kushinagar
02.2023 - 06.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Drove toward customer delight and ensured smooth rendering of services, acting as a consultant to clients and offering recommended solutions.
Customer Executive Officer
HDFC Bank
Kushinagar
10.2021 - 01.2023
- Dealt with existing clients, understanding their business and requirements, and accordingly offering add-ons to increase product functionality.
- Focused on retaining and renewing customers, as well as maximizing revenue through upselling.
- Maximized weekly revenues by overachieving daily targets.
- Provided accurate information about banking products and services to clients.
- Managed customer data entry into the bank's CRM system accurately.
Senior Officer
ICICI Bank
New Delhi
01.2020 - 10.2021
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Managed customer account queries and resolved service-related issues promptly.
Education
Post Graduate Diploma in Banking -
Times Pro
Lucknow08-2020
Master of Commerce -
DDU Gorakhpur University
Gorakhpur04-2020
Bachelor of Commerce -
DDU Gorakhpur
Gorakhpur04-2018
Skills
- Service management
- Customer satisfaction
- Technical troubleshooting
- Data analysis
- CRM software usage
- Client relationship management
- Data analysis and IT skills
- MS Word, MS Excel, MS PowerPoint
- Business and financial skills
- Management and interpersonal skills
Certification
- Certificate of Mutual Fund Series V from the National Institute of Securities Markets in 2019
- Certificate from the Insurance Regulatory and Development Authority in 2021
- Certification course on computer concepts through NIELIT
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Service Delivery Manager
IndusInd Bank
02.2023 - 06.2025
Customer Executive Officer
HDFC Bank
10.2021 - 01.2023
Senior Officer
ICICI Bank
01.2020 - 10.2021
Post Graduate Diploma in Banking -
Times Pro
Master of Commerce -
DDU Gorakhpur University
Bachelor of Commerce -
DDU Gorakhpur
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