Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jyoti Yadav

Delhi NCR

Summary

I am a dedicated research professional with six years of experience in end-to-end delivery of surveys, generating actionable insights from data, and presenting relevant findings to stakeholders. I am skilled in utilizing tools such as Power BI, SPSS, Salesforce, and advanced Excel to facilitate research workflows. My overall objective is to create value for the organization while continually expanding my existing skills.

Overview

7
7
years of professional experience

Work History

Customer and Relationship Insights Analyst

IQVIA
Noida
10.2022 - Current

My current role at IQVIA involves the following key responsibilities:

  • Lead Partnership Surveys: Lead the launch and execution of partnership surveys, overseeing questionnaire design, testing, and data quality for 20+ projects
  • Strategic Analysis: Delivered actionable insights and identified key satisfaction drivers to build partnership health strategies
  • Stakeholder Engagement: Presented survey insights to clients and Global Account Directors, collaborated on actionable plans and ensured their implementation
  • Power BI Management: Developed and maintained a master database to centralize survey data and enhance the visualization of customer insights
  • Process Automation: Optimized workflows for swift, actionable insights and efficient reporting
  • Ongoing Improvement: Monitored action plans, re-implemented surveys every 12–18 months, and enhanced strategies

Senior Research Associate

Optimal Strategix Group
Bangalore
06.2020 - 10.2022
  • Developed Research Plans: Scoped and prepared kickoff decks for healthcare projects, outlining research strategies for pricing (CBC, Gabor Granger), need based segmentation and product/concept testing, market sizing, forecasting, marketing messaging
  • Designed Research Tools: Created sample plans, methodologies, and survey instruments, including screeners, discussion guides, questionnaires, and choice-based conjoint (CBC)
  • Managed Timelines: Coordinated with internal stakeholders—field vendors, advanced analytics teams, and programming—to ensure timely project completion
  • Presented Findings: Compiled and delivered presentations of research findings to clients, providing actionable insights and recommendations

Research Associate

Gartner
Bangalore
09.2017 - 02.2020
  • Defined Research Objectives: Scoped and developed talent research strategies across diverse industries, primarily IT
  • Executed Research: Managed end-to-end delivery of secondary research reports, handling both quantitative and qualitative projects
  • Developed Research Roadmaps: Created storyboards and roadmaps for executing research projects
  • Collected Data: Acquired data through proprietary and third-party sources
  • Delivered Reports: Provided actionable insights by delivering detailed reports in member-specified formats

Education

Post Graduate Diploma in Management (PGDM) - Marketing

International School of Management
Bangalore
01-2017

Bachelor of Commerce -

GGDSD College, Panjab University
Chandigarh
01-2015

Skills

  • Project Management
  • Client Relationship Management
  • Report Writing
  • Data Collection
  • Data Visualization
  • Competitive Analysis
  • Business Strategy
  • Data Analysis and Modelling
  • Advanced Excel
  • MS PowerPoint
  • SPSS
  • Power BI Dashboards
  • R
  • Quantitative Research
  • Qualitative Research
  • Trend Analysis
  • Sales Forecasting

Languages

Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

Customer and Relationship Insights Analyst

IQVIA
10.2022 - Current

Senior Research Associate

Optimal Strategix Group
06.2020 - 10.2022

Research Associate

Gartner
09.2017 - 02.2020

Post Graduate Diploma in Management (PGDM) - Marketing

International School of Management

Bachelor of Commerce -

GGDSD College, Panjab University
Jyoti Yadav