Gaudadab Jyotiram Prakash

Total 7.5 years of IT experience in administration, Support and Networking to be a Successful professional in a Globally Respected Company and to achieve the objectives of the company with Honesty and Fairness and to Continuously Upgrade My Knowledge and Skills.

• Microsoft o365 Certified: Teams Administrator Associate (MS-700)
• Microsoft o365 Certified: Enterprise Administrator Expert (MS-101 & MS-100)
• EC-Council - CEH - Certified Ethical Hacker (312-50) Certificate No-ECC6754302819
• Microsoft Certified - Azure Network Engineer Associate (AZ-700)

• Blood Group: B
• Date of Birth: 09/07/88
• Gender: Male
• Nationality: Indian

• Worked on Set up and configure cloud-based infrastructure using AWS services such as EC2, S3, RDS, and VPC
• Monitor and maintain cloud-based infrastructure for optimal performance.
• Worked on Troubleshoot and resolve cloud-related issues.
• Worked on Implement security best practices for cloud-based infrastructure.
• Worked on Collaborate with other teams to ensure successful cloud deployments.
• Develop and maintain cloud-based applications.
• Worked on Research and evaluate new cloud technologies.
• Create and maintain technical documentation.
• Installation of Windows Server OS and Client OS.
• Installation & configuration OS Windows Server 2008, 2008R2, 2012, 2012R2, 2016, 2019, 2022 on dedicated & virtual Servers.
• Installation of active directory, creating and managing user groups in OU, computers in active directory.
• Hyper-V & RDP & UDP Port Configuration and configuration of SQL Server.
• Updating DNS record & Firewall Monitoring & check the logs.
• Knowledge of Active Directory and Installation and configuring IIS and FTP Server.
• Firewall Monitoring & check the logs & Firewall version upgradation.
• Knowledge / hands on experience on Private services for configuring and deploying VM, configuring VM's backup Configuration, different types of Acronis Backup Storage, Nass Storage, File Server Backup.
• Worked on Network Monitoring Tools like PRTG & Zabbix and Alert.
• Vendor coordination (Support) using -Ticket, on-call, mail, chat support. Microsoft, Fort iGATE, Dell, TATA, Acronis, OVH, Cloudberry.
• IIS and hosting Services like Plesk & Knowledge of SSL certificate creation and assigning of them. Reseller club hosting. Website Migration, CSR Report generator, SSL Certificate installation.
• Server Management Report and Asset Management.
• Provide support for all windows server roles that include problem identification, reporting, tracking, analysis, and resolution, doing all required preventive maintenance applicable on windows servers and related security patch installation.
• Configuring & troubleshooting of Citrix, VPN, Sophos Firewall.
• Elastic mail.
• Issues Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or O365.
• Remotely support to solve the application-level issue.
• Configured hardware, devices, and software to setup workstations for employees.
• Offered troubleshooting of Desktop Level processes, providing redesigned best practices and process improvements.
• Email Client Configuration Using Exchange Server & POP and SMTP Server, Maintaining Outlook & Troubleshooting, Configure OST & PST.
• Create user accounting Active directory and changes the password whenever necessary.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
• Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
• Troubleshooting & Monitor of connectivity problems using Ping, router.
• Configuration of Windows based operating systems (Win 7, Win 8, Win 10 & Win 11).