Jyoti Ranjan Sahoo
Bhubaneswar
Summary
Results-oriented Area Service Manager with a track record of achieving high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer relationship management. Excels at problem-solving, communication, and adaptability to ensure seamless operations and client satisfaction. Committed to improving service delivery through innovative solutions and effective team management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Service Manager
Godrej & boyce Mfg.ltd ( Appliance )
Bhubaneswar
02.2024 - Current
- Conducted weekly meetings with staff to review performance goals and objectives, providing feedback on areas for improvement.
- Reviewed warranty claims for accuracy and completeness prior to submission to the manufacturer.
- Implemented quality assurance programs designed to reduce rework time or repeat visits due to faulty repairs.
- Organized regular training sessions for technicians in order to keep them up-to-date with industry best practices.
- Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored inventory levels of parts and supplies needed for service repairs.
- Performed cost analysis on repair jobs in order to maximize efficiency while minimizing expenses.
- Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
- Provided technical assistance over the phone when possible in order to resolve customer issues quickly.
- Developed and implemented strategies to improve customer satisfaction levels, resulting in increased sales and profits.
Area Service Manager
Tata play limited
Bangalore
12.2021 - 01.2024
- Supervised customer service representatives to ensure quality standards were met.
- Analyzed customer feedback data to identify trends in customer service satisfaction levels.
- Analyzed call data metrics to identify areas for improvement in the team's performance.
- Created strategies to increase efficiency of the customer service department.
- Maintained accurate records of customer interactions using CRM software.
- Resolved escalated customer complaints in a professional manner.
- Worked closely with other departments such as sales, marketing, finance to resolve complex issues quickly.
- Conducted regular meetings with staff members to discuss progress towards goals and objectives.
- Participated in weekly conference calls with upper management to review performance metrics.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Team Leader
Reliance Resq
Bangalore
12.2020 - 12.2021
Group Leader
Livpure Pvt. limited
Bangalore
08.2017 - 10.2020
Education
B.Tech - Electrical Engineering
Raajdhani Engineering College Under B.P.U.T
Bhubaneswar05-2016
Diploma - Electrical Engineering
G.i.e.t Polytechnic Under SCTEVT Odisha
Cuttack04-2013
Skills
- Employee Development
- Budget Management
- Human Resources Management
- Revenue Forecasting
- Customer Service
- Business Development
- Problem-solving abilities
- Team Collaboration
- Team Leadership
- Problem-Solving
- Decision-Making
- Positive Attitude
- Problem Resolution
Languages
oriya
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Kannada
Beginner (A1)
A1
Certification
- Soft skill trainer
- Team building challenges on leadership & innovation
Accomplishments
- Runner up on Asm score card for 2022-23 financial year
- NO 1 in Acmc conversion within the region.
- Standing obviation award for over all support
Affiliations
- Playing cricket & badminton
- Taking care of pets
- Gardening
- Involved in social activity
Timeline
Area Service Manager
Godrej & boyce Mfg.ltd ( Appliance )
02.2024 - Current
Area Service Manager
Tata play limited
12.2021 - 01.2024
Team Leader
Reliance Resq
12.2020 - 12.2021
Group Leader
Livpure Pvt. limited
08.2017 - 10.2020
B.Tech - Electrical Engineering
Raajdhani Engineering College Under B.P.U.T
Diploma - Electrical Engineering
G.i.e.t Polytechnic Under SCTEVT Odisha
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