Salesforce Lightning Tool
Jyotshna Kumari
Pune
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Scrum Master With Product Owner
GrupDev
Pune
03.2023 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Senior Consultant(Restaurant Technology)
cloudEQ
02.2022 - 03.2023
- Facilitate team for better creativity and improve efficiency of development team.
- Responsible for managing scrum process with co-ordination of scrum team in Agile methodology.
- Responsible to remove impediments for scrum team.
Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process. - Help product owner to make product backlogs in good shape and make them ready for next sprint.
- Responsible to Conduct retrospective meetings.
- Organizes and facilitates sprint planning meeting.
- Lead several Scrum teams within agile approach.
- Take over across-group coaching for prospective Scrum Masters.
- Experience in complex stakeholder and escalation management across different main departments and different hierarchical levels.
- Plan and organize measures to improve project management competence, including the methodical development of agile working methods within the Scrum Master Center of Excellence.
- Experience in applying a wide variety of well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: various Burndown technologies, many Retrospective formats, handling bugs, etc.).
- Experience on GitHub, SonarQube and jfrog tools.
- Onboarding Users to Global Active Directory
- Creating projects using SonarQube
- Creating Quality Gates on SonarQube
- Onboard users on GitHub using Automation Workflow
- Setup storage quota using docker images on JFrog
- Involved in daily sprint planning, capability & Delivery meeting
- Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
Project Associate( Banking)
Tata Consultancy Services
04.2019 - 02.2022
- Produced quality standards, checklists, report templates, and processes.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Partnered with project team members to identify and quickly address problems.
- Maintained timelines to keep teams on task and achieve schedule targets.
- Prepare periodic reports, project documentation, deliverables, status updates and presentations.
- Communicating with Customers to ensure product understanding and facilitate conflict resolution.
- Responsible for weekly and Monthly Reports.
- Responsible for identifying/justifying the transaction on the basis of the profile of the customer & previous transaction pattern of the customer.
- Responsible for checking whether there are any previous SAR/Criminal activity reports filled on customer's name.
- Review of policy and procedure and provide feedback.
- While doing level 2 investigations if something found suspicious/anomalous in the customer's pattern of transaction responsible to escalate to MLRO in SAR ready format.
- Responsible to provide 100% quality and satisfaction to the customer.
- Troubleshooting & Documentation of problems customers are facing with the products & reporting it to the concerned department.
- Training the new employees in the tech support division.
- Advising process changes wherever possible and simplifying the process, working towards it's improvement.
- Preparing reports on various tools in order to analyze the critical data and presenting it to the management.
- Trained new employees and delegated daily tasks and responsibilities.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Wrote, updated and maintained project documentation.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
Programmer Analyst (Healthcare)
Cognizant
08.2017 - 02.2019
- Directed software design and development to meet client needs for functionality and performance.
- Delivered scalable system architecture to support high-availability Internet site with various internal applications.
- Enhanced interfaces to promote better functionality for users.
- Approved engineering and project scope documents prior to delivery.
- Exporting, importing, and publishing API specification and managing API instance in Any point Platform Exchange.
- Applied essential software engineering principles to Mule app and its Maven build.
Education
Bachelor in Computer Application - Computer Applications
West Bengal University of Technology
Kolkata 06.2014 - 06.2017
Skills
Proficient in Azure Cloud Administration
undefinedAccomplishments
- Most Promising new Employee-Cognizant
- Star Performer (14 times)- Cognizant
- Bright Beginner Award- TCS
- Unicorn Award(6 times)- TCS
- Best Performer-cloudEQ
Software
JIRA
Confluence
ServiceNow
GitHub
Jfrog
SonarQube
Jenkins
Azure Cloud
Microsoft 365
Languages
Hindi
Advanced
English
Advanced
Maithili
Advanced
Bengali
Intermediate
Certification
AZ-104
Timeline
Scrum Master With Product Owner
GrupDev
03.2023 - Current
Scrum Master
02-2023
Senior Consultant(Restaurant Technology)
cloudEQ
02.2022 - 03.2023
AZ-104
02-2021
Project Associate( Banking)
Tata Consultancy Services
04.2019 - 02.2022
Programmer Analyst (Healthcare)
Cognizant
08.2017 - 02.2019
Bachelor in Computer Application - Computer Applications
West Bengal University of Technology
06.2014 - 06.2017
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