K. ARUNACHALAM
Tiruvannamalai
Summary
Dynamic professional with extensive experience in training and technical support at Samsung India Electronics. Proven track record in developing training modules and enhancing team performance. Skilled in problem-solving and audit compliance, with a strong focus on trainees' developments and effective communication. Committed to driving excellence in digital appliance training and support.
Overview
10
10
years of professional experience
Work History
Trainer - Digital Appliances - South
Samsung India Electronics Pvt Ltd
Chennai
06.2022 - Current
- Working at CSR Team (Corporate Social Responsibility) - Samsung Technical School
- Managed products for digital appliances (RAC & HA), including purchasing new tools and consumables to support training programs
- Conduct theoretical and practical training on RAC & HA product installation and servicing
- Demonstrate gas charging, vacuuming, brazing, leak testing procedures, and troubleshooting electrical and mechanical faults
- Coordinated on-the-job training arrangements and conducted follow-up assessments to ensure trainee progress
- Offer the placements to Samsung service centers
- Facilitated merit/scholarship process for trainees, ensuring recognition of achievements and support for continued learning
Branch Trainer & Technical Support RAC & HA
Panasonic India Pvt ltd
Chennai
02.2020 - 06.2022
- Conducting RAC-HA Technical training to ASC through Tamil Nadu
- RAC & HA Technical and Soft skill training to new joiners
- New product lineup & Refreshment training for field engineers
- SSD group RAC Partners Vendor Training and support
- Preparing training Module for New lineup.
- CRM training for Newly Appointed service partners
- Product quality feedback and breakdown analysis update to quality team.
- Prepared service bulletin for field quality modifications after approval from quality team.
- First time fix - analyzes closed calls delayed reasons tracking
- SSD -dealers market visit and feedback share with branch & product head
- Live audit of installation jobs.
- ASC engineers tool kit audit
- MSL (parts) working.
- NPS-Customer Feedback _ Low Scoring Engineer Analysis & Training
- C/O - KBG SERVICES INDIA PVT LTD
Senior Engineer
Panasonic Authorized Service Centers
05.2016 - 02.2020
- AC - Project site visits & commissioning
- Handled installation and breakdown jobs to ensure operational efficiency
- Delivered specialized support for VIP customers to enhance service experience
- Provided technical training for new joiners to facilitate smooth onboarding
- Chennai
Education
DME - Refrigeration & Air conditioner
Rajalakshmi Polytechnic College
01.2016
Higher Secondary -
Punitha Sagaya Annai Higher Secondary School
01.2014
SSLC -
St. Joseps High Secondary School
01.2012
Skills
- Team Management
- Problem Solving Capabilities
- Adaptability
- Customer Champion
- Creative Innovation
- MS Office
- PowerPoint
- Microsoft CRM & Sales Force CRM
- TSN - Global Portal for technical data
- Regulatory Standards
- Training module development
- Effective communication
- Training initiatives and development
Languages
- Tamil
- English
Disclaimer
I consider myself familiar with declare aspects. I am also confident of my ability to work in team. I hereby declare that the Information furnished above is true to the best of my knowledge.
Skillset
- Team Management
- Problem Solving Capabilities
- Quick Learner
- Customer Champion
- Thinking Out of Box
Personal Information
- Age: 29
- Nationality: Indian
- Marital Status: Married
Timeline
Trainer - Digital Appliances - South
Samsung India Electronics Pvt Ltd
06.2022 - Current
Branch Trainer & Technical Support RAC & HA
Panasonic India Pvt ltd
02.2020 - 06.2022
Senior Engineer
Panasonic Authorized Service Centers
05.2016 - 02.2020
DME - Refrigeration & Air conditioner
Rajalakshmi Polytechnic College
Higher Secondary -
Punitha Sagaya Annai Higher Secondary School
SSLC -
St. Joseps High Secondary School