Bala Venkatesh Kodemela
Senior Technical Associate
Hyderabad
Summary
Dedicated and customer-focused Senior Associate with over two years of experience in technical support, telecommunications, and customer service. Proven track record of delivering exceptional support to international customers through voice channels, effectively troubleshooting technical issues while ensuring SLA compliance and maintaining high levels of customer satisfaction. Expertise in system optimization and technical troubleshooting, combined with a proactive and adaptable work ethic, positions for success in senior technical roles. Committed to leveraging skills to drive operational excellence and enhance customer experiences.
Overview
1
1
Language
4
4
years of professional experience
Work History
Senior Technical Associate
Tech Mahindra
02.2024 - 07.2026
- Client: Telstra (Australia).
- Provide customer support for Telstra telecommunications services for voice support channels.
- Assisted customers with internet, broadband, mobile, and telecommunication-related issues.
- Conduct outbound calls, as well as inbound calls, to Australian customers regarding service incidents and resolutions.
- Used ticketing systems to manage and process support actions and requests.
- Diagnose and resolve internet, broadband, network connectivity, and telecommunication service issues.
- Coordinate with technical teams to ensure the timely restoration of services.
- Perform follow-up interactions to improve customer satisfaction.
Content Reviewer
Wipro
01.2023 - 01.2024
- Client: Google.
- Reviewed Google Ads content according to Google Ads policies and quality guidelines.
- Evaluated content for compliance with guidelines and quality standards.
- Reviewed and flagged inappropriate or misleading information in user-generated content.
- Maintained high accuracy and productivity while meeting quality targets.
Education
Bachelor of Commerce - Computer Applications
Vivekananda Degree College, Osmania University
Telangana, India01.2022
Intermediate - CEC
BSRV Naidu Junior College
Telangana, India01.2019
SSC -
Vedic Vidyalayam High School
Telangana, India01.2017
Skills
Technical Support
International Voice service
Expert problem solving
Incident management
Technical training
Awards
BRAVO, Awarded for the 3 consecutive months top performance in team.
Timeline
Senior Technical Associate
Tech Mahindra
02.2024 - 07.2026
Content Reviewer
Wipro
01.2023 - 01.2024
Bachelor of Commerce - Computer Applications
Vivekananda Degree College, Osmania University
Intermediate - CEC
BSRV Naidu Junior College
SSC -
Vedic Vidyalayam High School