K Chaitanya

• Managing branch engineers and escalations.
• Working on ticketing tool and updating accordingly to user's and management's needs.
• Troubleshooting software related issue’s
• I am responsible for producing monthly and weekly reports and sharing them with management.
• Meet regularly with senior managers to develop and report on strategic plans for team objectives.
• Track performance and conduct employee reviews.
• Monitor customer and client satisfaction and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to senior management.
• Handling Major escalation from client perspective.
• Technical training is provided to all SD and DSS members.
• Trained team members on proper use of various technologies, increasing their knowledge and effectiveness in supporting company's IT infrastructure needs..
• Effectively managed vendor relationships with representatives, ensuring prompt and reliable support in addressing any technical issues that arose within organization's IT ecosystem powered by technologies.
• Supported incident management efforts by promptly responding to reported issues involving applications or hardware associated with company's adoption of various components within its overall integration strategy.

Single point of Contact for the branch

• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
• Implemented employee recognition programs that boosted morale and increased retention rates within team.
• Conducted risk assessments for each project phase, proactively identifying potential obstacles before became significant challenges.
• Established clear communication channels that ensured timely exchange of information between team members and stakeholders.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.
• Reviewed, implemented and updated company records related to team activities for future reference
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Gathered, organized and input information into digital database.
• Conducted regular reviews of operations and identified areas for improvement.
• Devised and implemented processes and procedures to streamline operations.
• Developed effective improvement plans in alignment with goals and specifications.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

• Client: Bank of America (Hyderabad).
• Role: Project Support Engineer
• Procurement of Hardware and software’s across Bank of America.
• Taking ownership for migration of new project in Hyderabad location.
• Working on monthly and weekly report and sharing to client.
• Collaborated on cross-departmental projects resulting in improved communication between IT staff and other stakeholders.
• Improved end-user satisfaction by providing responsive technical support and addressing concerns efficiently.
• Completed reports detailing network and systems performance and downtime issues.
• Worked with users to determine areas of technology in need of improved usability.
• Provisioned new software and hardware for use, following established security policies.
• Diagnosed and resolved hardware and software issues.

• Single point of Contact for branch
• Trouble shooting of software related issue’s
• Working on Ticketing tool & updating accordingly to the user’s & management.
• Working on Monthly, weekly reports & sharing to the client
• Working on the HR-onboarding & Off-boarding (Creating the new UID for the new employee’s & deleting the IDs in the AD )
• Escalation calls handling which will be assigned by managers.
• Major activities handled by me VIPS Scanner, Redsoft applications, Kodak Application scanner, Teller scanner.
• Working on Audit part for HR-Onboarding, Off boarding.
• Configuration emails in Iphone , Android phone’s.

• Client: Axis Bank
• Role Role: DL2 Engineer.
• At the Axis Bank location in Hyderabad, I collaborated with Wipro InfoTech to perform daily tasks such as Team Lead, Managing and Maintaining user accounts and assigning permissions, Knowledge of installing, configuring & maintaining Active Directory services in Windows server family.
• Providing support for User calls related to OS and Software Applications as per SLA.
• Maintaining Domain user profiles, creation/deletion/enabling of domain users & password reset.
• Troubleshooting OS related to System Hanging, System slow, blue screen error Mapping Network Drives and applying share permissions to shared folders.
• Installing OS security patches and patches updating.
• Installation of all applications depends upon user’s requirement.
• Maintaining Symantec server and Monitoring Symantec Antivirus console and updating client Pc’s.
• Installing and troubleshooting of Symantec End Point Protection Antivirus for client security.
• Adding New Pc’s to Domain and assigning IP Address.
• Maintenance of LAN components like Hubs, Switches and Network adaptors.