K. JAYACHANDRAN
Chennai
Summary
Dynamic Customer Service Associate with a proven track record at Sutherland Global Services, adept at troubleshooting and providing exceptional product support. Skilled in Windows XP and committed to fostering customer loyalty through empathetic communication. Successfully resolved complex complaints, enhancing customer satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Sutherland Global Services Ltd
10.2021 - 02.2023
- I worked as a Customer Service Associate in Amazon's PLS department (Product Lifetime Support)
- My work involved providing troubleshooting steps to customers facing issues with our products
- Addressed customer service enquires quickly and accurately
- Providing excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships
Testing Operator
Amphenol Omniconnected india Pvt Ltd
07.2015 - 09.2020
- Reviewed production line antennas for quality assurance
- Prepared finished products for shipment
- Correctly set up, calibrated and stared machines to begin production cycles
Education
Bachelor of Business Administration -
Kalinga Institute of Industrial Technology
Raipur01.2024
Diploma Electrical - Electronics Engineering
SRM Polytechnic College
Kattankulathur01.2020
10th Grade -
Peerkankarani Higher Secondary School
Perungalathu01.2012
Skills
- Windows XP
- Windows XL
- Troubleshooting techniques
- Product support
- Customer support
- Customer service
Languages
- English
- Tamil
Timeline
Customer Service Associate
Sutherland Global Services Ltd
10.2021 - 02.2023
Testing Operator
Amphenol Omniconnected india Pvt Ltd
07.2015 - 09.2020
Bachelor of Business Administration -
Kalinga Institute of Industrial Technology
Diploma Electrical - Electronics Engineering
SRM Polytechnic College
10th Grade -
Peerkankarani Higher Secondary School
Similar Profiles
VIVEK PVIVEK P
Acting Team Manager at Sutherland Global Services LTDActing Team Manager at Sutherland Global Services LTD
Selva Kumari RajendranSelva Kumari Rajendran
Associate Manager at Sutherland Global Services LtdAssociate Manager at Sutherland Global Services Ltd
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Maruthu PandiMaruthu Pandi
Apps Software Development, Associate at AthenahealthApps Software Development, Associate at Athenahealth
Jeeva SJeeva S
Software Engineer at Vinbytes TechnologiesSoftware Engineer at Vinbytes Technologies