K. NILESH KUMAR
Hyderabad
Summary
SAP SD Functional Consultant with 9 years of experience in implementation, support, and enhancement projects, along with SAP S/4HANA Sales 1809 certification. Skilled in sales order processing, pricing, availability check, credit management, STO, third-party, and consignment processes, with strong expertise in troubleshooting, documentation, end-user training, and business process optimization.
Additionally, I have 6 years of sales and marketing experience in retail and business banking, enhancing business acumen and customer relationship management.
Proficient in SAP SD, LE, and various integration interfaces such as IDocs, ALE, EDI, XI, OTM, and KWIC. Experienced in ABAP debugging, ticket resolution, change management, and incident management, collaborating with cross-functional teams to deliver effective SAP solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. SAP SD Consultant
Tata Consultancy Services
Hyderabad
05.2022 - Current
- Working in an offshore environment to provide the support for JNJ SAP users
- Responsible for resolving the issues of users on a daily and priority basis as per SLA
- Analysing issues and taking necessary actions
- Interacting with ABAP team to explain the functional flow and business logic for Bug Fix
- Routing the incident to correct team in scrum call
- Replicating the problem in the lower environment client to find out the solution
- Communicating with the business process owners
- Working with interfaces and bug fixes in JNJ EMEA Project
SAP SD Consultant
DXC Technology PVT LTD
Bangalore
08.2017 - 04.2022
- Key role in solving the LE issues
- Interacting with the End Users to solve their Business-related Issues
- Close interaction with OTC (Order to cash) users on freezing of various critical issues addressed in the form of Tickets
- Monitoring all the Jobs and working knowledge of Jobs
- Monitoring all the I-docs and running Manual jobs for I-Docs
- Taking care of all the logistics tickets
SAP SD Consultant
Hewlett-Packard Enterprise
Bangalore
01.2017 - 10.2017
- As a Consultant, Involved in Change Request, Problem record and incident management
- Interacting with the End Users to solve their Business-related Issues
- Close interaction with PTC (Plan to cash) Super users and end users on freezing of various critical issues addressed in the form of Tickets
- Interacting with the Business Experts for Validations related to Developments
- Solving Issues or Escalating to the Higher levels and Continuous follow-up of the Issues till it is Resolved
- Monitoring the all the Jobs
- Ensuring Changes are managed as per Change Request Management Plan
- Ensuring deliverables are adhering to Quality Standards for the project
- Involved in Gathering new requirement, propose solution to Business, configuration, testing and production support
SAP SD Consultant
Hewlett-Packard Enterprise
Bangalore
04.2016 - 01.2017
- Same as above project -2
Deputy Manager
ING Vysya Bank
Hyderabad
12.2013 - 07.2014
- Handled a sales team of eight members in the grade of Business Development Executives, Sr Business Development Executives and Assistant Sales Managers
- Responsible to ensure and evaluate the targets assigned to them on a monthly basis of the given threshold target
- Preparing Monthly/Quarterly/Half-yearly/Annual Reports, MIS reports of the Branch and reporting to Central Office
Deputy Manager
HDFC Bank
Hyderabad
08.2013 - 12.2013
- Achieve number and value target of HNI CASA account through self-sourcing and with team
- Handing a team of executives and providing regular training
- Ensure implementation of Sales Audit Process and KYC norms for the team and conduct periodic checks as per laid out process
Asst. Sales Manager
Axis Bank Ltd
Hyderabad
08.2008 - 08.2013
- Acquiring High net worth relationships under Priority banking, Business Banking (CASA), NRI, Trust and Societies
- Servicing priority-banking customers for all their Banking and service-related issues
- Handling Retail, Liabilities & Asset products with special focus on acquisition of new business and enhancement of existing relationship with customers by means of cross selling and providing optimum level of customer's service
Education
B.Sc - Maths
Kakathiya University
01.2006
Skills
- SAP SD configuration
- Order to cash
- Sales order management
- Incident management
- Business process analysis
- ABAP collaboration
- Cross-functional teamwork
- Problem resolution
- Change request management
- Third-party order processing
- Credit management
- Integration with FI and CO
- Pricing and conditions
- Job monitoring
- Integration testing
- Reporting and documentation
- EDI and idoc processing
- Material determination
- Availability check
- Output determination
- User support
- Invoice processing
- User training
- I-doc monitoring
- Processes documentation
- Job scheduling
- Client communication
- Solution proposal
Certification
SAP Certified Application Associate - SAP S/4HANA Sales 1809
Accomplishments
- Serially achieved targets on the month-on-month basis.
- Bagged a Token of Award received from the management for acquiring more than the targets in a month.
- The only ASM working with The Priority Banking Team.
- Handling the additional responsibility of different channels whenever there is a requirement, and assisting other channels in achieving their targets
- Received recognitions for the work done during every month of my service at Axis Bank and were awarded certificates and appreciation medals.
Documents
- Aadhar Card
- Pan Card
- Passport
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Timeline
Sr. SAP SD Consultant
Tata Consultancy Services
05.2022 - Current
SAP SD Consultant
DXC Technology PVT LTD
08.2017 - 04.2022
SAP SD Consultant
Hewlett-Packard Enterprise
01.2017 - 10.2017
SAP SD Consultant
Hewlett-Packard Enterprise
04.2016 - 01.2017
Deputy Manager
ING Vysya Bank
12.2013 - 07.2014
Deputy Manager
HDFC Bank
08.2013 - 12.2013
Asst. Sales Manager
Axis Bank Ltd
08.2008 - 08.2013
B.Sc - Maths
Kakathiya University