K. Pranesh
Chennai
Summary
Resourceful Chat Support Specialist, known for high productivity and efficient task completion. Possess specialized skills in customer issue resolution, typing speed, and CRM software navigation. Excel in communication, empathy, and problem-solving to enhance customer satisfaction, and support team objectives. Resourceful Product Support Associate known for high productivity and efficient task completion. Specialize in customer relationship management, technical troubleshooting, and product knowledge dissemination.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Support Associate
Sutherland
Chennai
04.2025 - Current
- Delivered technical support for product inquiries and troubleshooting via chat for U.S. customers.
- Contributed to exceeding key performance indicators (KPIs) and team goals by strategically providing concessions to resolve critical client issues, and maintain high customer satisfaction.
Chat Support
Hexaware Technologies
Chennai
05.2024 - 03.2025
- Provided customer service through email and live chat support.
- Demonstrated empathy toward customers while resolving their issues or answering questions via a live chat support system.
- Resolved customer inquiries related to payments, delivery, pickup, and app issues.
- Gathered feedback from customers regarding their satisfaction levels after completing a chat.
Executive Operations
Webilesk Infotech
Chennai
10.2022 - 02.2024
- Designed logic for the projects, and tracked, documented, and monitored tasks.
- Communicate effectively with the team and clients.
- Conducted testing of software and systems to ensure quality and reliability.
- Provide call, email, and based support to domestic customers through AnyDesk.
Education
BSC - CS
Madurai Institute Of Social Science College
Madurai01.2019
HSC -
DON BOSCO.Hr.Sec School
Madurai01.2016
SSLC -
E.B.G Matric.Hr.Sec School
Madurai01.2014
Skills
- Chat support
- Feedback collection
- Client relationship
- Product Troubleshooting
- Time management
- Problem resolution
- Active listening
- Customer technical support
Certification
Completed the manual testing course at Q-Spiders
Accomplishments
Got a 'Spotlight Award' for exceptional dedication, outstanding performance, and commitment to exceeding client expectations in 'Hexaware'
Languages
- English
- Tamil
Personal Qualities
- Works well in both team environments and individual assignments
- Quickly adapting to new technologies and processes
- Proven ability to actively listen and respond thoughtfully to diverse perspectives
- Ability to build rapport and establish trust with clients and colleagues
- Meticulous and detail-oriented, ensuring accuracy and quality in all tasks
- Analytical and detail-oriented, able to break down complex issues, and find practical solutions
Timeline
Product Support Associate
Sutherland
04.2025 - Current
Chat Support
Hexaware Technologies
05.2024 - 03.2025
Executive Operations
Webilesk Infotech
10.2022 - 02.2024
BSC - CS
Madurai Institute Of Social Science College
HSC -
DON BOSCO.Hr.Sec School
SSLC -
E.B.G Matric.Hr.Sec School